Affected services communication in JSM

[Richa Srivastava]

Hi All,

I am a PM in Jira Service Management team.

I want to understand how you use the 'Affected services' feature in JSM. Are these services predominantly internal services or are some of these services grouped in externally identifiable buckets like 'Mobile Chat', 'Checkout', 'Add to cart' etc?

I would also like to get feedback on when would you like to  communicate the status of these services(down, under maintenance etc) to internal stakeholders, when would you do so for external stakeholders?