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Affected services communication in JSM

Richa Srivastava
Richa Srivastava
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jun 01, 2022

Hi All,

I am a PM in Jira Service Management team.

I want to understand how you use the 'Affected services' feature in JSM. Are these services predominantly internal services or are some of these services grouped in externally identifiable buckets like 'Mobile Chat', 'Checkout', 'Add to cart' etc?

I would also like to get feedback on when would you like to  communicate the status of these services(down, under maintenance etc) to internal stakeholders, when would you do so for external stakeholders?

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