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Calling All Atlassian Admins: How Do you Organize JSM for Administration Tasks?

Hello all!

I am curious to see how any Atlassian Admins organize JSM to run their Admin tasks? For me, here are a few tasks my JSM project handles:

  • User On/offboarding
  • Project additions/Modifications
  • Field additions/Modifications
  • Bugs/Issues in Atlassian
  • Atlassian Product Pilots/Betas

I'm thinking about how Change Requests could be used. The first thing that comes to mind is to use them for significant config change requests that other projects depend on. Service wise, I was thinking of adding each Atlassian product we use as a service, but I think I'm creating a solution in search of a problem there? 

 

Anywho, please share if use JSM for Atlassian Service Desk

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