Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can Jira be used to create tickets automatically via email?

someone continues to send me requests via email and doesn’t have Jira. It would save a lot of time if I could forward that email to Jira and have it create a ticket that I could later assign to someone.
I was reading this link - - and wondering if it might be possible to set up one or more of our Jira boards. Few questions:
1. Would we have to create a separate email for each Jira board? for company, A,B and C?
1. How does an epic get set or is that not possible?
1. If we have a Jira user such as []( and that person sends an email to create a ticket, is the ticket created with the correct Jira user, or is it just unassigned?

1 comment

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jun 03, 2022

Welcome to the Atlassian Community!

1. Yes and no. 

A Jira Service Management project can only handle one email channel and that works with the requests, not the issues.

But yes, you can use email handlers to do this.  You can have many email handlers, all pointed at the same project and issue type.  These create and comment on issues though, not requests.

And not by board - boards are not containers for issues, they are a view of a selection.  An issue created by email will appear on a board if a board selects for it.

2. Email handlers can be configured to create any standard issue type (not sub-tasks, because Jira can't know which parent issue to create them under)

3. If it's all set up correctly, yes, the issue will be logged with the sender as the reporter (Assuming that they have a Jira account with that email address on it)

Like Curt Holley likes this


Log in or Sign up to comment
AUG Leaders

Atlassian Community Events