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"Run rule as" option; in automation rule
Hi All,
I have set up a very simple automation rule for a project to which I am the project lead of, as a kind "Initial Acknowledgement" to the support tickets raised .
The rule is working absolutely fine whenever a new issue gets created . But the only options available are
- User who triggered the rule
- Project lead (My name)
When project lead option is selected , The initial comment is getting posted via my profile which I do no need it to be. So , had chosen other option from the drop down . But , this makes the automatic comment to be commented by the reporter profile only which is absolutely not needed as the reporter will never ack the ticket .
Is there a way where I can select any other user (probably a third user) so that the comment will be every time from that profile? Please suggest.
