Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,792
Community Members
 
Community Events
165
Community Groups

"Run rule as" option; in automation rule

Hi All,

I have set up a very simple automation rule for a project to which I am the project lead of, as a kind "Initial Acknowledgement" to the support tickets raised . 

The rule is working absolutely fine whenever a new issue gets created . But the only options available are 

  • User who triggered the rule
  • Project lead (My name)

When project lead option is selected , The initial comment is getting posted via my profile which I do no need it to be. So , had chosen other option from the drop down . But , this makes the automatic comment to be commented by the reporter profile only which is absolutely not needed as the reporter will never ack the ticket . 

Is there a way where I can select any other user (probably a third user) so that the comment will be every time from that profile? Please suggest.

 Initial ack.PNG

1 comment

Hi @SAI ABHIRAM CHUNDURU ,

I see that you are using the legacy automation. I would suggest for you to use the new automation, as the legacy ones will be discontinued at some point.

With the new automation, you can set the "Actor" of the automation under Rule Details.

Screenshot 2022-05-27 170847.png

Hope this helps.

Like SAI ABHIRAM CHUNDURU likes this

Hi @Yanty Ghani ,

This is super straight and helpful . It worked .

Thank you!!

Like Yanty Ghani likes this

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

338 views 3 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you