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Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!

Hi

You can now easily undo or redo the "Mark as Done" action on instructional steps in Playbooks, helping agents quickly correct mistakes and maintain accurate task tracking. This enhancement ensures greater flexibility and reliability when managing your team's standard operating procedures.

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Create automation rules directly from Playbooks

With this new enhancement, you can now quickly create new automation rules directly from the Playbook editor, streamlining your workflow without interruption. Plus, Project Admins can instantly refresh the list of automation rules to see newly created rules immediately—no need to save or reload the page.

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Save Playbooks as draft

When creating or editing a Playbook, you can now save your progress at any time—ensuring your work is never lost and you can pick up right where you left off. This gives admins greater flexibility and peace of mind, especially when working with complex process or collaborating with other stakeholders.

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Share your feedback with us

Ready to streamline your processes? Try out Playbooks in Jira Service Management and let us know what you think! For more details about the latest enhancements, check out our product documentation. And if you have any questions or feedback for us, please book some time based on your availability using this link: https://calendar.app.google/FahhogE8rC2FAogD9

 

4 comments

Brita Moorus
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 3, 2025

Saving my playbook as a draft is something I've been looking forward to! Thank you for this overview ☀️

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Matthew Challenger
Contributor
July 4, 2025

Great job on the ongoing improvements!

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Yoann LEGRAND
Contributor
July 4, 2025

Nice adds !
Keep going !


Like # people like this
__ Jimi Wikman
Community Champion
July 6, 2025

Looks great!

 

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