In 2020, Atlassian acquired Halp to continue building the world’s best messaging-native app for handling service requests. Over the past few years, we’ve seen Halp evolve while continuing to focus on...
Update: Due to a holiday in our US offices, we've moved the release date for these updates to October 11. Hi there I’m Marie and I’m a product manager for Jira Service Management (and fo...
...equest participant <> follower syncing: We now sync Halp followers with JSM request participants. Request participants added in Jira will now get updates in Slack on the ticket, including public c...
Halp’s conversational ticketing functionality is now generally available in Jira Service Management – for free. We recently shared some exciting updates to our Jira integration, including a new st...
Greetings, friends, Chances are if you’ve been spending some time in the online Community, you’ve noticed some members with the lozenge “Community Leader” next to their names. These folks are not m...
A fresh new integration experience calls for a fresh new look and feel. It’s hard to believe it’s been nearly two years since Halp joined the Atlassian family. 🤯 A lot has changed in those two...
TL;DR: Next week, we're rolling out a brand spanking new Jira integration experience and there could be an opportunity for you to save money on your next Halp bill. 💸 We know that connecting ...
...egal, and Finance keep sensitive information private in Slack. In Halp’s queue-level settings, teams can now enable “private replies” to designate a queue as sensitive. When someone publicly posts a q...
TL;DR: Start your year on a productive note and watch our webinar on demand to learn 3 advanced Microsoft Teams features you should be using in 2022. The pandemic h...
In today's hyper-competitive customer and sales landscape, a rep's success often hinges on the efficiency of their operational support. But the ops managers who reps depend on are also res...
TL;DR: we announced some big updates to our SLAs features As most of you know, a Service Level Agreement (SLA) is a common concept in ticketing systems to track the amount of time...
Over the past two years, thanks to the pandemic tons of teams have joined in on the conversational async distributed work-life by either adopting Slack or Microsoft Teams. For many companies the shif...
Need some halp with Halp? We’ve got a new portal that makes it easy to securely submit and track your support requests. We will officially disable our current support email (support@halp.com) on Nove...
Oftentimes our best product updates are not derived from our team, but from our amazing customers. We love getting to hear your ideas and make them a reality. That’s why we’re excited to sha...
...eplies” to designate a queue as sensitive. When someone publicly posts a question in an associated request channel, all replies will automatically move to a DM, allowing end-users to comfortably r...
Our latest feature helps us bring your Halp ticketing experience in Microsoft Teams to a whole new level: introducing Halp Ticket Details view. With the Ticket Details view, agents can cli...
...se public Slack channels for their questions, when it comes to teams like HR, Legal, and Finance, it’s not uncommon for requests to deal with sensitive details that are best not shared publicly. F...
チャットで同じような質問の対応に時間を取られてしまう…ということはありませんか? リモートワークが主流になりつつある今、チャットでのコミュニケーションは非常に便利ですが、その気軽さゆえに同じような質問や問合せがたくさん来てしまい、手に負えなくなってしまったり、同様の対応の繰り返しに無駄を感じているという方も多いのではないでしょうか? アトラシアンの新製品「Halp」は、Slac...
Hey Community, We are excited to announce that we’ve added a better way for Microsoft Teams users to visualize and access your current Halp tickets. Introducing the Halp Tab for Microsof...
It’s been a little over a year since Halp joined the Atlassian team, and it’s true what they say: time flies when you’re busy building the ultimate modern ticketing tool – or at least I think t...
TLDR: Don't miss Halp's webinar outlining productivity hacks for Slack and Teams! As employees make their return to physical offices – and many remain virtual – businesses are more reliant tha...
2021 is flying by, and the Halp team has been hard at work cranking out new features for you. We’ve spent a lot of time this quarter adding improvements that offer a more streamlined experience for...
Is your company using shared Slack Connect channels to provide customer support? For most SaaS companies, the number-one driver of long-term growth isn’t acquiring new customers....
Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...
Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...
Hello Halp fans! As you know, Halp is a conversational ticketing solution for modern teams who are constantly dealing with requests or questions in their communication platform. In this video,...