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We use ARIS (ARIS Process Intelligence & Process Mining Software) as our corporate platform for modeling and maintaining business processes. We would like to establish traceability between Jira features/user stories and the corresponding business processes defined in ARIS. Would it be possible to add a custom field in Jira…

When creating a branch from Jira using GitHub, the "Branch from" selector is hidden using css. It shows before selecting a repo, but when selecting one, the selector is hidden by a global styles. Here is the actual CSS on the "global.css" - It has a small note... but no real indication. After making the selector visible,…

Each week a duplicate of a previously closed support ticket is automatically created. Do you know why this would be occurring?

Hi, Assumming I have 2 list unstaged files and staged file, I want to switch the change of unstaged files to be staged and the change of staged files to be unstaged. In some previous versions of source tree; I only select all the staged files, click "Stage All", then the list on staged files will show all files but the…

Hi, Here's my problem : today I have stories, but I can't link them to unitary tests or any automation test. How can I make this link? Maybe when writing the UT we can give the story ID and the test case is created linked directly to the story and give the status . Is there a tool or rest api for this? I'm using : vitest,…

A discussion started when @Nick Turner asked: Has anyone built anything of worth using the App Builder in Studio yet? On the surface, it sounds like a question about app ideas and use cases, but the conversation quickly turned into something more interesting: How much prior knowledge do you actually need to build apps…

I have an Intake for process in a Jira Software Project. At some point in the process, The customer wants a survey sent out. They have suggested Microsoft or Smartsheet but I like to keep things tidy and in one place. Thusly I have created an Issue Type called "Survey" which is set at the Task level. Next I created a few…

My org has just moved us to Confluence Cloud from on-premise version. The Confluence sections when editing are virtually invisible, as are the columns. This wasn't an issue with on-prem. Is there anyway to make these clearer to see? 

I need help transitioning an org admin role from an employee who has left the organization. How can this be done?

Referring to https://support.atlassian.com/cloud-automation/docs/connect-your-automation-rule-to-another-tool/ Best practices * ... * Regularly review your connections and check the application credentials to ensure the connection is valid and secure. * Monitor usage of your connections to optimize performance and keep…

Every day we hold a meeting to discuss the work we are working on, look at a burn down chart, and go over how much work is left over. This becomes difficult when people do not log their time daily to the tickets they are working on. So, is what I want is a query that sets the "card color" to say, red, if work has NOT been…

Dear Atlassian Support Team, I am writing to request the cancellation of the subscription I just placed. Order details: * Product: Statuspage (Free) * Order ID: E-44Y-SWW-GWN-BWR Could you please cancel this subscription at your earliest convenience? I would also appreciate confirmation once the cancellation has been…

How do I insert an already attached PDF file into a page so that only the first page of the PDF is displayed as a preview? It should work the same way as if I had inserted the PDF file using "Insert image and file" in the DataCenter version. How can I display an already attached PDF file as a card without uploading the…

Hello, I want to delete my account i didnt know that i will receive an payment on 24 usd so how can I delete it please as soon as possible

I am looking at moving our Project planning fully into JIRA plans. One feature I used a lot was adding traditional start-to-start, finish-to-finish, or start-to-finish relationships between tasks and activities. Not all tasks are one after another. I can not see how to do this in the plans. 

Hi everyone, I am in an urgent situation and cannot get through the standard support contact forms because I am on a Free plan. On July 28th, I received an email warning me about my Confluence site being deactivated due to inactivity. I immediately logged into my account and accessed Confluence to prevent this. However, it…

I am looking to create a centralised information library which hosts regular requests for information queries received by my team and their standardised responses. I want this library to act as a central repository for the team almost like an FAQ. This would be filterable if possible. I am new to Confluence and keen to…

Hi I wondered if you could help. We have an issue with our People Scheme. We use the Object Classes and we have a scheduled task that works with our Entra platform to sync our users from Entra to our People Scheme. The Fetch, Cleanse and Merge all seem to be running but no new data is updating in the People Scheme. I…

Since a recent update, individual comment bodies in Jira Cloud issues are now collapsed/truncated by default, requiring users to click "Show more" on each comment to read its full content. This is a significant UX regression for anyone who regularly works with issues that have active comment threads. Having to expand every…

Hello, I am Arkadiusz, Jira Administrator with more than 4 years of experience in building, designing and creating projects, workflows and complex business related automation rules using Jira Automation. The topic I would like to raise is the ability to overwrite a variable declared inside the automation rule. Until…

Hi, I am trying to write a JQl query to show the following: * Shows the number of JIRA tickets closed by Assignee between 5pm and 9pm in January and February 2022 * I have this but it does not seem to be working as it should:* resolved >= "2022-01-01 17:00" AND resolved <= "2022-02-28 21:00" AND assignee in * I also need…

I've been using Trelllo for years and have had no problems updating boards with photos. for over two weeks, the boards try to update / sync and they spin for about 2 seconds and then stop. Sync logs mention waiting for phone to cool down, but I have gone back in when phone is cool and not being used and same thing and…

Eu tinha um quadro que era vinculado a outra conta que também tenho acesso, eu desvinculei minha conta do quadro e excluir o outro usuário, como faço para recuperar esse quadro? Contém informação importantes que preciso com urgência. 

I need to create tree view in filter and dashboard, Epic - Progress -Story - progress --Task - progress ---Subtask - progress

We need to track the history of changes made to the Sprint / Fix Version field for a filtered list of Jira tickets. The purpose is to understand how the Sprint / Fix Version has changed over time and to report on these changes to Anil Sir as he has asked for this report. We are looking for a report containing the following…

Hi Just got JPD enabled, I previously would see pre-built views which were very helpful, but this time I cannot see them. How do I enable them?

I need to know how to sum up to different numeric fields using a rich filter and which rich filter gadget to use. I want to sum up the total story points using the "Story Point" field and then sum up the "Test Estimation" numeric field. To give me a total story point including test estimation. So I can display one number:…

Why does this link https://community.atlassian.com/learning/certifications/jira-service-management-with-AI-fundamentals just loop me to this link https://community.atlassian.com/learning/path/get-the-most-out-of-jira-service-management

I might as well say it now - I don’t have a creative bone in my body, I can’t draw, I can’t sketch, I can’t use paint or anything like that to create anything pretty, I just can’t do it! I don’t have any pictorial expertise at all, either by hand or with a specific programme for the sketching inept. I can waffle for…

Feature Request: Allow bulk conversion of issue types (Task → Sub-task) and parent reassignment via REST API Summary: It is currently not possible to programmatically convert a Task to a Sub-task and assign it a parent via the Jira REST API or automation tools. This operation is only partially supported in the UI (one…