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Hi, many cases the Zephyr test cases don't get to Confluence but writes instead: "There is no application link configured for Jira.Get online help about Zephyr Scale Reporting for Confluence. Have you ever met this error? Which log(s) need to be checked? THank you, Rumi

team@eml.atlassian.com

Hi Atlassian Community, I am currently working on a Jira migration and need to import issues from an Excel/CSV file into Jira. The Description field in the source data contains content in HTML format. During the import, Jira is treating the HTML tags as plain text instead of rendering/converting the content into the…

Hello, do you know how to reactivate my subscription? Page unavailable Your Atlassian Cloud site is currently unavailable. Please check Atlassian Status for known problems. If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

Dears, Can anyone help me with recovering an old Jira board located under the https://vosslohag.atlassian.net/? I am not the admin of the board in question, but was a member of it. When I try to open it, it says Page unavailable Your Atlassian Cloud site is currently unavailable.The board was a team-managed software…

We operate a Bitbucket Cloud OAuth consumer (classic consumer, authProfile "oauth.bitbucket.legacyOAuthPrivate") used by a hosting integration. It works correctly for all users except one, where every access token issued for that account is rejected by the Bitbucket REST API within seconds of being issued. WHAT HAPPENS 1.…

I'm trying to understand the difference between deactivated and suspended users. I'm trying to do some analysis on the users of our cloud instance to make sure we aren't using up more licenses than we need to.

Our former Billing admin has left the company and we need to update the billing information so we don't lose service. We do have access to the former e-mail but not 2FA. Tried requesting Billing access for next Admin, but the approval process keeps erroring stating to try later. Also tried access former Admin account, able…

症状 サンドボックスへのデータクローン実行後、Confluenceのアクティビティフィードやページ履歴に「Confluence Migrations Tooling Service Account」による大量のページ更新が記録されます。 原因 これはサンドボックスデータクローンの正常な動作です。 プロダクション環境からサンドボックス環境にデータをクローンする際、ページ内のマクロ（例：contentbylabel、create-from-template、detailssummary、tasks-report-macro…

It started when using a template for one of my new boards. Now, when I create new boards, same thing is happening. Not on my old boards. I actually love this as a feature, if I could control and choose it to happen when I want to focus on just one list. But it happens without my control. Help please!

I anyone seeing VERY odd behavior de/selecting labels. Selecting 1, adds another? Selecting another, also selects a 2nd one? Etc?

Hello everyone, On September 3, my personal Atlassian account associated with my Bitbucket Cloud username leogar07 was unexpectedly deactivated. When I try to sign in, Atlassian says that the account has been deactivated and that I should have received an email explaining whom to contact. However, I never received any…

Curious to hear how other admins have tackled this one, because it turns out we're not dealing with an internal quirk, but a well-documented (and long-unresolved) piece of Jira's permission architecture. The core issue: To manage sprints, users need the Manage Sprints permission. Per Atlassian's own documentation, that…

I have an older Bitbucket workspace named hbsjaxxx-canary that was created back in 2023. I accidentally deleted a third-party App that was being used, so I needed to re-install that App. When I tried to do that, I was blocked with the following error, "You can only install for a team. You must be an admin for a team to…

Hi awesome community, Today I would like to share with you so small topic about usage Garbage Collectors in production (GC Strategies). At the moment, most popular in Hotspot JVM is G1 GC, after CMS and rising star is Shenandoah GC. So in this topic I will describe how to migrate to Shenandoah GC. If you already on…

I received an email today that my Trello account will renew soon. However, I cancelled all subscriptions for that account which I haven't used since 2024. I clicked on the button embedded in the email and it takes me to a "Page Not Found". So that page doesn't exist but it can still be charged? The two boards I have on…

Has anyone else had the issue where the cover photos are not displayed anymore unless you open the card? I use the cover photos for our current real estate listings, and now the exterior photos don't show up. I only see the address and the text information, no cover photo. 

We have some groups that have members, in the JSM notification scheme I have added that custom field be added to the notification "You're assigned to a work item (System)" and that I have chosen group custom field value. However, when I change that field to one of the groups there is not an email sent to everyone in that…

Hey i waited for over 10 minutes and nothing happened. I checked everything and receive all ohter emails. That sucks because there is no clear issue on my side or help from your side and I need to work What can i do

En Jira se creo un flujo de trabajo para revisar unos requerimientos, para que estos sigan el proceso normal, deben estar aprobada por mínimo dos miembros del equipo. Al miembro de mayores aprobaciones le esta generando duplicado los diferentes casos. No puede distinguir entre los que ya están aprobados y los que no, todos…

if i deactivate all of our creator lite accounts that do not need creator status, how will those people still access the workspace to watch the videos?

Hello, I am using a JQL below which works for the 'Done' status. Project = "Digital Marketing Group" AND status = Done AND Status CHANGED to Done AFTER -14d I have another project but has the Completed status instead of Done. When I update it to use 'Completed' it doesn't work. I get no results. Project = "Fulfillment" AND…

We had a workspace in the free plan. The workspace does not open right now and shows up as "Does not exist". We have critical information on this workspace and need access to it. What is our best course of action? Thanks, Apurv

It's been a bit since I logged into my Jira account (health issues) and it was new to me as well, so I'm rusty and don't remember much, but I know that it has some valuable information about my project in it. When I tried to go to the site address: I get a page unavailable error: Then when I use the support link I put the…

In Jira Cloud Free and Standard plans, Epic is the highest level of hierarchy. But if you have Jira Premium or Enterprise, you can add additional custom levels. You can add levels above the Epic but not levels below it. The Sub-task level will always be the lowest. As an application-level administrator, access the…

How to reach Atlassian support if I am unable to identify our Site Admin?

* Тема: Запрос на удаление всех сайтов и организаций Здравствуйте, уважаемая служба поддержки Atlassian! Я являюсь администратором следующих организаций и сайтов, которые используют бесплатный тариф: · Организация: alfazp Сайт: alfazp.atlassian.net · Организация: privaterelay-team-e7kjmvxb Сайт:…

For me many tickets below the fold do not show labels. But when I open the ticket - they are there. I've completed cleaned storage for the domain and re-logged in. Still the same problem. This started a few days/weeks ago. Browser Brave/Chrome on macOS15.7 Is asking a question really the best way to report a bug? Not a…

Hi All, I hope everyone is well. I've seen a few posts regarding the bug with Trello cards not displaying the header images, labels and date info properly - I was just wondering if there was any further update on a fix for this? It's making the board quite difficult to work with at my company, where we have a lot of cards…