Cannot access my account

Mohamed Samy

Hello Atlassian Support Team,

I can no longer access my account because the registered Yahoo email inbox has been permanently deleted, making it impossible for me to receive verification codes or password reset links.

To prove my legitimate ownership of this account and the underlying data, I can provide the following verifiable details:

I already have my bitbucket username and password if this can help.

also i can pull/push from my repos via App Password

I can confirm the names of specific private repositories under this account

I have a local clone of these repositories on my machine. My local Git author config matches the defunct Yahoo email address.

Recent Activity: My last successful push/activity to the account was approximately within the last 3 days

Please let me know how we can proceed with verifying my identity so that this account can be migrated to my new email address.

Thank you,
Mohamed Samy

joanna.natial

Hello,

Based on Atlassian's current security policies, if the registered email address is no longer accessible, Atlassian Support is generally unable to manually change the primary email address or bypass account verification requirements for personal unmanaged accounts. Possession of account credentials, App Passwords, local repository clones, or knowledge of repository details may not be sufficient to verify account ownership for security purposes.

As an immediate precaution, we strongly recommend backing up all repositories while your App Password access is still functioning. If possible, create a new Atlassian account using your new email address and migrate your repositories to a new workspace to ensure continued access to your code.

We also recommend checking whether Yahoo allows the deleted email address to be reactivated or re-registered. If you can regain access to the original email address, you may be able to receive verification emails and update the account details yourself through your Atlassian Account Settings.

If you would still like to contact Atlassian Support, please include the following information in your request:

• Registered email address
• Bitbucket username
• Workspace URL
• New email address
• Details of your current repository access (including App Password usage)
• Any repository names, commit hashes, or other account information that may help identify the account

Atlassian Support will review the request and advise whether any recovery options are available under their security policies.

Best regards,

Joanna