Can't cancel trello subscription

Neil Smith

I deleted my account but am still getting charged as obviously didn't cancel the subscription. Now I can't find any way of getting in contact with trello to cancel the subscription and can't login to my account to end the subscription as I have deleted my account. Can anyone help please?

Tomislav Tobijas

Hi @Neil Smith ,

Since you've already deleted your account and can no longer access your subscription, I'd recommend reaching out directly to Atlassian Support: Pricing, Billing & Licensing.

Select Your Account → Cancel cloud subscription, then click Need more help? (if displayed) to submit a support request.

The billing team should be able to help you identify the active subscription and assist with its cancellation.

Cheers,
Tobi