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My Confluence Site was deactivated due to inactivity - cannot reactivate - Error Message

My Site was deactivated, for just 1 day. I found the option to reactivate, but when I try to do so, it gives an error message. Already tried incognito mode and chache deletion

Accepted answers

Arkadiusz Wroblewski

Hello @Daniel S

I recommend contacting Atlassian's Purchasing & Licensing team directly:

https://www.atlassian.com/company/contact/purchasing-licensing

Select Your account → Reactivate subscription and provide your site URL and the error message.

Please do this as soon as possible, as data retention after deactivation is limited (15 days for Free subscriptions).

Best,

Arek🤠🧙‍♂️

All comments

I have also tried the "Add a new Atlassian app" option to reactivate. Also failed

Arkadiusz Wroblewski

Hello @Daniel S

I recommend contacting Atlassian's Purchasing & Licensing team directly:

https://www.atlassian.com/company/contact/purchasing-licensing

Select Your account → Reactivate subscription and provide your site URL and the error message.

Please do this as soon as possible, as data retention after deactivation is limited (15 days for Free subscriptions).

Best,

Arek🤠🧙‍♂️

thank you. That solved it.

Arkadiusz Wroblewski

Super :) nothing to thanks. We are here to help :)

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