Community resources
Community resources
Community resources
Jira Service Management
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Hello, Is there an easier way to move attachments from one Jira instance to another? I did a migration between two Jira instances by exporting the Jira items into a CSV from one to importing the ite...
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I need something that will automatically translate issues, as we have agents who serve customers in multiple countries in their native languages. Most of what's available ends up storing end-user da...
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Users got an email that says subscription was canceled and jira is deactivated. This is a free account but asking to add a credit card details. Is this a bug or do I actually need to add a payment de...
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Hello! When turning email messages into requests it converts the html input into wiki markup like that: Freundliche Grüsse Name Name ‑‑ &n...
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Since last Friday, May 2nd, we have noticed that the IS_PUBLIC field within the COMMENTS table always appears as FALSE, regardless of whether the Jira ticket has internal or external comments. Could ...
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Hello Community, We have a client using the Jira Service Management (JSM) portal who occasionally encounters an error upon login. Interestingly, the issue is resolved simply by refreshing the page, ...
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I am working on Creation of an Automation to manage Vuln management, My requirement is : 1. If a bug is created and if it is 21st day from the creation and still open, then it should ...
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Hi Atlassian Team, I have following problem which I hope you can help me solving it :). We are using our JSM Tool for our own Customer Support. A ticket will be trigged when a custo...
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We have a company account in JIRA, and we are using Service Management for our project. For the past two days, I’ve been unable to log in. When I navigate to the URL, the page keeps reloading continu...
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En algunos tipos de solicitud dentro del mismo proyecto no tengo la opción de cambiar el tipo de solicitud, entiendo que es alguna configuración pero revise flujos y tipos de solicitud y no veo el fa...
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I try to build on call rotation and cant assign any user that isn't an Agent Didn't see it on the documentation, is it a billable feature?
- Question
- cloud
- opsgenie
- opsgenie-cloud
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we have create a new workflow - and assign to the issue type - but we need to convert existing ticket to use the new workflow - how to do so ?
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As org admin, I manage the kyndryl-gr-support.atlassian.net. I have not verified my domain in administration security menus, so I can't view (or create new) any authentication policies. As a res...
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Hello, I am working on an automation and I need to show customer portal URL under text "View Request in Customer Portal" I have used this smart value, bit it didn't work out. <a href-"{{...
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Hi, Has anyone with a JSM Premium plan managed to find a solution to prevent users from creating their own organizations? Is it really only possible to stop this if we have an Enterprise plan? Any a...
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Hi All, I have 2 JSM projects. I've created a TEAMS team for each of them and added ASSIST to the first team. I'm able to convert chats to tickets for this team. Now, I'd like to connect ASSIST t...
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We currently have a number of Opsgenie Integrations that use the api opsgenie com url. Looking at this comment it seems to suggest it may stay? https://community.atlassian.com/forums/Jira-Serv...
- Question
- opsgenie
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Hi, When we get P1 alerts on Opsgenie, we expect to see slack alerts to a channel, like we get on P2/P3. When P1 being triggered, we have a route policy to route the alert to our escalation and the...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Is there a way to enable AI Answers for agents as well so they can query the Knowledge Base? I don't want these internal conversations to be tracked as part of the performance, because I want ...
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Want to use an API integration and instead of having 30 individual APIs we want to use the gloabal integration option. When this is selected, how do you then identify the team to route the aler...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have set an automation trigger to clone an issue when certain conditions are met. However, the clone does not inherit the "Request Type" from the original issue. So in my queue, that column is blan...
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UPDATE: We've wrapped up our Ask Me Anything for Change Management! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like to ...
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In our Assets we have a list of applications that have a business ower. I would like to pull the business owner from the application and use that for the approval in the a service request. I have tri...
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Hi! I am a project manager supporting cross-functional teams in my organization. Part of our process is to clone work items, in this case Epics, from the source Jira project board(s) into ou...
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I have multiple projects in my JIRA SM and when i go to my help portal, settings, customize topics and portals my main project is not available to be added to the help center. It doesn't even show up...
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| July 29, 2025 5:22 PM PDT | ||
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| May 15, 2025 6:29 AM PDT |