Community resources
Community resources
Community resources
Jira Service Management
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I am managing a service desk project where I receive customer support issues through our website. We now have collaborations with other companies that are also integrated with our website. I want to ...
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Under channels i am unable to configure Portal and email services as i wanted to create along with that i am unbale to configure SLA's as per my need. Help me out
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Hi all, When I raise a ticket in JSM for a change (Request a change), I want the approver groups automatically assigned based on the Affected Service. At this stage, the affected service field is o...
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What’s the relationship? That seems to indicate that there is a “depends on”. There is a limit of 20 relationships per service
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Hi I am unable to integrate servicenow and jira, when i am trying to give correct endpoint details using the rest api documentation in jira resource page i either get a 404 error or 401 unauthoruized...
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Hi, I am using Jira service management for a team managed project. I have created a ''Backlog'' as to do status on the Workflow so that every issue when created it automatically take thi...
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Hi! Do I pay for disabled jira user if he is disabled but not removed? When looking for all the users related to a specific project I also see users who have disabled accounts. Does i...
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Hi, I have two email addresses configured in my Jira Service Management (JSM) email channel, and everything is functioning as expected. However, when tickets are created, I can't determine which ema...
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Looking for a way for our employees to interact with asset objects (place a service ticket). Is the QR code associated to an object an option? Or is that only accessible for JSM licensed users? The g...
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From my understanding OpsGenie has been moved into Jira service management. I have a team member who is trying to view "Operations" section in Jira and he can see his team members just fine. H...
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I would love to know more about the platform as am still confused on how to go about it or even to learn somebody put me true please 🙏
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- halp
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is that possible to capture the changes by user action in this log? e.g. one project administrator change one queue settings like rename the queue name or JQL statement. Thanks.
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Incidents - Fields: What are the differences between using the Component field and the Services fiel
I have some doubts about the use of these fields, knowing that they have—or I believe they have—the same purpose. It's similar to using Urgency and Priority; both measure how quickly ...
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I am looking to review previous alerts over the past month, but only between the hours of 6PM-6AM. Instead of doing this individually for each day in the last month, is there a way to search for all...
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I created a Help Center and I want my team members to access the portal to submit requests. Some of my team members are accessing the link but others are getting a forbidden message. These tea...
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I am trying to check muliple custom fields are set to a certain value and then set my custom field with the value it needs. We have ObjectSchema Complaint then Object Type Complaint Info then the Fol...
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I want anyone on the internet to be able to search my knowledge base, but I only want paying customers to be able to submit requests. My knowledge base is set up for anyone to access, and when...
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Jira automation to update User in Asset object to a new value using the Lookup objects action is giving a warning. I know the Branch on AQL is removed from Jira automation as an option and docu...
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Hello, I have Opsgenie integrated with our JSM cloud project. What I'm looking for is a way to accomplish this: When an issue is assigned in our JSM, I want the alert in Ops Genie to b...
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I've created a form in Jira Service Management and when I go to the form Settings, I have no option for "Create Issue". Been Googling this for a bit now and have no clear answer. It seems this...
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Can somebody help me with the appropriate API call to get attributes from an asset using the AQL? I have a simple GET (below) that works exactly as expected: https://api.atlassian.com/jsm/assets...
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Hello community, I hope you are all well. 👋🏻 I have a filter created in my technical support project in which I need to add a column that tells me the age of the open cases, that is, a col...
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Criei uma automação para criar uma issue em uma transição, nessa nova issue preciso copiar os campos Produto e Módulo, esses dois campos são de Objetos do Assets, mas não consigo copiar o valor deles...
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Hello I want to switch from Zendesk to Jira, for managing customer requests and sending support emails to my customers. For example: I send a ticket with several people in copy, at a glance ...
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Hi team, Hope you're doing well today. Please help me with the following issue. This is mi project with the custom fields that I've created (List view): After a few day...
Atlassian Community Events
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