Community resources
Community resources
Community resources
Jira Service Management
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Hello! Is there a way in Jira Cloud to make the attachment section required only for selected users? I would like to add leaders to a group and for these people, it would not be required to select...
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Hello Everyone, Does anybody have a usecase or some reference for Ship Line/Freight Forwarding achieved using JSM?
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https://www.loom.com/share/4accf30626ac4bf4b1e32a5ea6a29fde In this video, I'm reaching out for help with integrating the Jira Assistant app into Slack. I uninstalled the app due to ...
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Dear Team, May I confirm the data residency for data on Jira Service Management can be stored locally in Singapore? Thank you very much. Louis Lim
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Hi, I made a simple script to run a job, cleanese & import in Data Manager from my jira assets schema as the documentation explain; the issue is that the import fail because the Attr...
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In our case one options are Jira, mail, portal and so on.. My customer does not want to see the option Jira. Instead they want to rename jira with something else.
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Hi. I am able to set up JSM Chat into my company's Teams. But how will my client be able to access this chat box? Do they need to set up a Teams account? Or do they access our chat via the JSM Portal...
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Hi Community! See this help article: Jira Service Management issue sharing | Jira | Atlassian Documentation My question is - Customers can Share an Issue AFTER the Is...
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We’re giving admins more control and teams more confidence when it comes to issue security Jira Admins no longer need to add themselves to every security level in order to configure issue security....
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Hi, We have an automation that accesses raw ProForma form data (standard forms only) and uses it to pass through a condition to perform actions. We use this smart value to retrieve the data: {...
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HI All, I just want to be able to add emails to Jira tickets... how do I do this?
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In cascading option if selecting India then Pune, Mumbai ,Deharadun this configuration can be done. However , selection is limited at a time . If I want to select India with Pune and ...
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I am looking to add a customer as an approver in a Jira ticket. The customer is not a requester but can be an additional recipient. I want to create a step in the workflow called "Waiting for Approv...
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Hi everyone, I’m running into an issue in Jira Service Management where multiple participants end up added to tickets (either as Watchers or Request Participants). Every time a new comment is added—...
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I have JSM Incident issues that are cloned and the clone moved to another JS project. I am trying to create an automation that is scheduled for 2-3 times a day to run through all open JSM Incident is...
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I am looking for examples of knowledge bases that are external/customer-facing that have been built on Jira/Confluence for some inspo. I am revamping our Help Center and we use Jira.
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Is there a way to create a field viewable only to the internal team. I'd like to create a field on a form that is only viewable to the internal team.
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We've recently turned on the Customer & Org Profiles feature in an older JSM project. We've created some custom fields on our customer records, and have enabled the ability to view the fields in ...
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Boa tarde! Tenho dois quadros, porém, em um deles aparece um "Quadro", conforme anexo. São dois projetos diferentes. No exemplo 1, não há quadro nem a configuração padrão do Jira. As colunas (Itens...
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Can't seem to figure out the best way to go about this. If the creator of a ticket is also the approver, we want to auto approve the ticket.
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Pi network account name who's change
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I'm having a few issues with Jira Forms, but it mainly results in not being able to get the form data in a presentable format. This is going to be a long post because of the examples and screen...
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Kyc of pi Network ie. No. 5 secure your account
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How to remove "Suggested forms" from my Help Center home page?
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For HR I would like to implement an automation rule that prevents the issue being assigned to the same user that it is targeting. Scenario: User has complaint against HR employee that handles JSM t...
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Atlassian Community Events
| User | Count |
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| 33 | |
| 12 | |
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| 4 |
| Subject | Author | Posted |
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| 7 hours ago | ||
| yesterday | ||
| Wednesday | ||
| Tuesday | ||
| August 19, 2025 5:31 AM PDT |