Error on creating a new Slack channel from "Create agent channel"

[Kavish Malay Bharos]

While creating a new Slack channel from "Create agent channel", from option "Channel & self service" -> "Chat", getting below error on trying to create new Slack channel:

Bot does not have permission to create channel

[Marc - Devoteam]

Hi @Kavish Malay Bharos 

Welcome to the community.

The "Bot does not have permission to create channel" error in Jira Service Management (JSM) when trying to create a Slack channel usually means that the Jira app doesn't have the necessary permissions in Slack to create new public or private channels.

To resolve this, adjust the channel management permissions in the Slack workspace.