We're moving! The community forums are migrating to a new platform on September 22. Learn more
×Community resources
Community resources
Community resources
Jira Service Management
-
Assignee, despite being associated with the request type under "Work Item View", is not available to set when using the "Create Work Item with Request Type" action. The documentation clearly state...
-
Hi everyone! š Weāre excited to announce an Early Access Program (EAP) launching soon for a major new capability in Jira Service Management: deep integrations with leading observability platforms ...
-
Dear community, I have an automation rule where one of our supplier can update our ticket via email. My rule says that if the email contains their ticket id our custom field "External Ticket ...
-
Hola, tengo una regla en JSM que al cerrar una subtarea, la tarea que estĆ” vinculada la cambia a un estado especifico (En proceso), sucede que quiero una regla que me vincule la segunda tarea a la pr...
-
The analogy between ITSM without Asset Management and driving a car without a speedometer is the most accurate that appear in my mind. Both situations describe a state where important control instrum...
- Article
- assets
- itsm
- jira-service-management
-
Can anyone please help on my ScriptRunner problem below? In the Jira Service Management Portal form, the customer provides the unique "Membership ID Number" (e.g. 01-ABC123). I would like for Scrip...
-
Wondering if anyone has a definitive answer on the roles that are available when assigning a Post Function in a Workflow. We would like to open our portal to external customers by setting access to ...
-
I'm working on a project to see which reporters are attached to multiple locations based off their email addresses. I know that hovering over the reporter's name will show the email address, bu...
-
OlĆ”, desde o inĆcio da semana nĆ£o consigo mais acessar meus projetos, apesar de ter permissĆ£o de administrador..
-
Hi, I've got a tough one for you automation gurus!: I am pulling over selections from Gravity Forms on a website and using Zapier to create a Jira ticket and dump those selections in. That is workin...
-
I'd like to suggest the possibility of creating accordions in texts and comments. It would be a simple feature but would greatly help display longer texts.
-
Hello Atlassian Community , I want to get a perspective on below , what will change and how it will affect us as an organization, do we have to upgrade everyone or it will be automatically upg...
-
When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
-
When a user joins I'd like them to be assigned their team and not just their name so when they raise tickets it says the team they are in as well as the individual user. This would be useful so i wou...
-
We are using Jira Service Management Free plan Our requirement is ticket should be autogenrated so we can check hows it works and according to that we can explore more option in tool so we are reques...
-
I can't view the project sprints etc for my project I get the below, but I am the admin, and it worked fine on Monday just getting this now from Wednesday onwards. Have 7 users and nothing else has c...
-
Hi Folks Someone have an idea or solution how this can be achieved? I tried with the api but it loos that this is not working or i am doing something wrong. What i need is to inform more th...
-
I added several validators in a workflow transition with a defined screen. Only one of them is giving out an error. We start in the status "open" and as per default value "Espera intern" is set. If t...
-
Trying to build an automation that is editing a work item field with the value from an Asset object attribute. This attribute is a reference to another object and can hold multiple objects. If it the...
-
Hello beloved Atlassian community! What is the difference between creating a notification scheme (screenshot 1) versus the personal notification settings (screenshot 2). I see some redundancy here a...
-
I have setup a rule that reopens tickets in the "Done" category when a customer/Reporter adds a comment. The automation functions great and reopens the tickets. The problem is that the "resolv...
-
After doing some research here is the rule I have setup that is not working. Description: Daily at 4 AM ā check for all tickets in Pending. Filter ā only grab those that havenāt been updated...
-
Hello, I'm using the looking object to get a value of my assets. I need to get an attribute having a user type. I can't get the value of the user attribute. If i add the value to the audit log, the...
-
Hi Team, We are currently unable to see any tickets for all the projects. Please look into this issue and provide an update at the earliest.
-
Hi, For our HR project we want customers to be able to raise a issues anonymously (to create a "whistleblowing" option ). The problem that I run into is that in the portal "Raise this request ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 18 | |
| 6 | |
| 5 | |
| 5 | |
| 4 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |