Community resources
Community resources
Jira Service Management
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I have an asset object that has an expiration date field. I would like to have a calculated field that always equal the number of days between now and the expiration date. Is there a simple slick way...
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Hello everyone :) I hope someone here can help me because I’m currently at my wits’ end. The supervisor fills out an onboarding form, and once it’s submitted, the status changes to "Waiting for A...
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We started using Jira Service Management last year for our ticketing and knowledge base. We have three service desk admins and everyone else is at the customer level. Unbeknownst to us, we have two ...
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I just get an error : "We couldn't create a space for you. Confluence might be down, or you might not have permission to create a space" I'm testing this function in the free ...
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Hi All, I have a question regarding the "My work" tab on Jira cloud: I have a user who works on multiple projects. They refer to "My work page" to keep track of tickets assigned to them...
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I'd like to get some insights about the possible improvements around this flow, to reduce licensing costs. Current Flow: Customers contact CuSu (let's assume via phone). CuSu creates a "S...
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Hello, I have created a new Project with the customer service management template. I also have insert a new issue type. For the new issue typ i am not able to see all fields in the Creation mask but...
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I have a Asset and a Asset referenced field in a screen. The Asset referenced field lists values based on the Asset field. I am trying to clear the Asset referenced field whenever the Asset field is ...
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Hi, I’m working on a service project where creating an Epic automatically generates four child issues. These child issues have predefined fields such as Story Points, Assignee, and P...
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Hi there Situation: Customer sends mail to Helpdesk Email -> creates a Ticket. In this Ticket the whole Email-Signature is copied with massiv Text, Fotos of social Media Logos and Slogans/ News...
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Hello, When a ticket is created through JIRA servicedesk, a page with the information of the ticket just created is displayed. Is-it possible to close automatically this page ? Thanks.
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My site currently exceeds the 2 unique constraints per object type limit in Assets and this prevents updates. How can I find out where this limit is exceeded ?
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Hi. I am not sure whether I am writing in the correct group however I would like to ask some advice in regarding creating a better OnCall System since the migration from Opsgenie to JSM. Our curre...
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Hi I came across this https://community.atlassian.com/forums/Confluence-questions/Mention-team-without-exploding-team-member-names/qaq-p/2077277 but I am not really a fan of this as it expo...
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Hi Support, In the MBWW01 system, I created a Justin Tsai account, but I noticed that an identical email address, justin.tsai@mbww.com, appears across all projects. However, I can’t find thi...
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I am trying to write a JSM automation to send a user a Slack DM, but I'm not sure how to best target the user. This is for our Change Management process, and we have a single user picker custom fiel...
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Buen día, estamos en proceso en implementar un software para centros de contacto, Una de las mejoras clave es la integración de Jira, que estará incrustada en la pantalla principal de...
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Hi everyone! I am new with Jira and would like some help with an issue. I am looking to insert an automation with a manual trigger on an Epic project that would affect the due date of all children....
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Sorry, this might be a bit convoluted, bear with me. We are attempting to migrate from ZenDesk to Jira Service Management for multiple support channels including those facing internal and external...
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https://support.atlassian.com/opsgenie/docs/opsgenie-terraform-provider/ says: Atlassian will discontinue new sales of Opsgenie on June 4, 2025 and end support for Opsgenie on April 5, 2027...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have seen the option before but can't seem to find it anymore. I am trying to move closed tickets showing in our queue to an archive so they aren't visible anymore after 3 days of being closed.&nbs...
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I am trying to set smart values for a select list, single choice field. However, when I add it to an edit action I do not get the blank field to add in the custom code, I am only getting the 3 option...
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Is there a way to know how much space each project in JSM is using? There is a very good script for Confluence that works wonders https://confluence.atlassian.com/confkb/finding-storage-usage-of-...
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I have a service request type that users can submit which then triggers a process that our senior management team want to be able to track the progress of this process i.e. what stage it's at and (mo...
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Hi everyone, We receive thousands of alerts in OpsGenie, most of which are autoclosed. We're looking to set up a system that escalates an alert from P3 to P2 if it hasn't been closed...
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- cloud
- opsgenie
- opsgenie-cloud
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Atlassian Community Events
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| 29 | |
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| Subject | Author | Posted |
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| 6 hours ago | ||
| September 15, 2025 11:39 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| September 4, 2025 1:00 PM PDT | ||
| July 29, 2025 5:22 PM PDT |