Community resources
Community resources
Community resources
Jira Service Management
-
Not receiving push notifications Contact methods Device Name says "caiman", Mobile App lists "panther - Android 15 - v3.9.1" and "caiman - Android 15 - v3.9.2". Notification Rules only lists "p...
- Question
- android
- cloud
- notification
- opsgenie
- opsgenie-cloud
-
Hi All, Here's my capability gap and I'm interested in how best to solve this. We have an application as part of a specific issue type. I need the following thins to happen when an applicat...
-
Ive looked at other posts in the forum and the workflow. it talks about adding a post function which i cannot see in the workflow settings, my screens look different to that shown in the forum posts...
-
I have a rule that generally runs properly but sometimes fails. The rule basically sends an email to off-site techs if a work item is created between 8am and 5pm EST. This is the rule: ...
-
When I try to create a user in Opsgenie, it automatically changes the full name to first name, opsgenie is integrated with Azure AD, Please suggest how to fix this issue.
- Question
- cloud
- opsgenie
- opsgenie-cloud
-
When referred to the email LOGS, few of them are getting rejected especially when it is either FORWARDED or CC, could you please let me know the reason for this. How do I check if we are able to rece...
-
Hello, we've setup Jira in a way, that only our employees can raise tickets. However, if someone sends a mail to our inbox, he will be informed, that self registration is disable. However, I...
-
There are strange accounts, like noreply+68749ca@id.atlassian.com, automatically opening Jira cases. Can I configure it so that only members can open cases?
-
More and more of the space of the screen on a issue is cluttered by unwanted features. The latest in the list is "Playbooks" - beside the useless white space all around the items hiding the real impo...
- Question
- cloud
- jira-service-management-cloud
-
How to efficiently manage and set Department Guidelines and Policies.
-
Replacement Assets AQL query for connectedTickets() function when nested within the inR() and outR()
Hello, We have been using the AQL function connectedTickets() nested within the inboundReferences() or outboundReferences() in Jira Automation Automation run actions on the objects found by an AQL....
-
Hi community! I have some Jira project Management boards and I'd like to see on the timeline view when an item has been marked as done after the set due date. Right now it only shows the star...
-
Hello! I am working on implementing a service desk for our IT department and adding it to our existing company portal. We are transitioning away from ServiceNow. Within our IT project work items wil...
-
I can't find any info on this one. I like the answers the bot gives, but it follows them with "references" which are just what I've typed into the knowledge base for it to know
-
Hi all, I'm running into an issue pulling data from Assets and using smart value comparisons. Using the "Lookup Objects" action, I'm getting a record out of Assets. Then, I want to look at the valu...
-
Goal: I would like a table to populate when a work type is created in the Description field along with a Info banner. The table will have COLUMN HEADERS not row headers. Current Automation...
-
Hello! I am designing a support platform to handle tickets submitted by the customer. Ideally, we want to have separate internal and external facing statuses displayed for a work item. A coworker ...
-
Under the Related Jira issues section in JSM Assets, it is filtered to "Unresolved" issues. It will not filter to "resolved" issues. I want this Related Jira Issues section to show all related issues...
-
I am wondering if anyone has come up with a process, when an Alert is created (not creation of an issue) to send a message to a Google Chat Space. Is there anything out there that could work ge...
-
We have been utilizing JSM for about a year now, and I would like to start a "how are we doing" survey to be distributed to our request participants using the Qualtrics platform, since this is where ...
-
We just build a zabbix 7.2 server and want to have an alert in zabbix to be created in jira service management as an incident and to link an asset (hostname) to the incident. Next an alert nee...
-
I am trying to edit the content of the e-mails on internal notifications. I can edit the content and feel of Customer Notifications but not seeing anything for Internal.
-
I got a new requirement for a customer service team that is moving to JSM... They are just entering tickets through the portal and so normally would only need JSM Customer permissions, however their ...
-
Hi, English is not my Native language, so apologies if the problem isn't clear enough. I have build a form for users to use on the Portal. When they make a request the Form is attached to t...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 16 | |
| 8 | |
| 7 | |
| 7 | |
| 6 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2025 5:22 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT | ||
| May 20, 2025 8:44 AM PDT | ||
| May 15, 2025 6:29 AM PDT |