Users Unable To See Status, Assigned Technician, or Escalation Links

[Jeren Wunder]

We are still in the learning phase with our JIRA helpdesk and we have run into a little issue that I would like to resolve.  I want my users that are submitting tickets to be able to see the Status of the ticket, who it is assigned to, and if it is escalated to another team... the link to that new ticket.  I read up on this and tried a few changes and inadvertently gave users the ability to view a technicians view which also included internal notes.  I have since revoked that ability but once again, they are unable to see these items.  I am hoping there is a way to allow them to see it right from the Portal where they do not need to go into a tech view to see it.  Anyone know what I need to edit in order to allow it to show these items right form the Portal?  The screenshot included shows what they need now from a test account.  Thank you!

[Marc - Devoteam · Accepted solution]

Hi @Jeren Wunder 

To provide portal customer more information on issues, you will have to revert to 3rd party solutions from the Atlassian Marketplace.

Status of a request is always visible via the portal.

[Jeren Wunder]

Gotcha.  That answers my question.  Thank you.

[Marc - Devoteam]

Hi @Jeren Wunder 

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

P.S. If the answer is very valuable to you, please share some kudos.