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Jira Service Management
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We often receive requests that have been forwarded from another department. If the original sender of the request is not already in the customers list, we have to go over to the Customers screen, add...
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Hello, I would like to know if it is possible for customers to see the participants in the request who are present when they receive an email (following a comment). Thank you in advance for your ...
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Hello, I have several questions about managing deleted tickets: Is it possible for a project administrator to see tickets that have been deleted by an agent? Is it possible to prevent agents from ...
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Hello, I would like to create a rule which allows new tickets created from a ticket to be added to the request type. I tried to do it but couldn't. Can you help me please ?
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I would like to explore Atlassian AI Summarize and create timeline incident in slack option This is not working currently as we are getting āYou can't execute this command since there are no inciden...
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Hey everyone, I'm looking to get the ITSM with Jira Service Management Foundations (associate) cert. I believe I'm getting the hang of the Atlassian Learning catalogue. When navigating to the...
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Has anyone been able to find a non-plug-in solution to the awful-ness that is the Cloud JSM Portal? If you have multiple portal groups and multiple request types in each group, the portal looks absol...
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Goal: I want to bulk CREATE child work items into a Project while simultaneously having the newly created child work item link to its EXISTING parent/Epic work item in that import. CSV File ...
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Hello dear community, Please suggest the options how making cascading field child values required in Jira? Has anyone faced this kind of problem, and how was it resolved? You can suggest everythin...
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Hello everyone, I'm working on a Jira project and Iād like to restrict visibility of some specific tickets to only certain accounts or roles. Use case: We have three main accounts/groups: JIRA...
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We have established an organization with customers inside. This organization is used in 2 projects. I need customer to see the tickets in one project (within the orga), but not in another. Is ...
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Is there no way to get this worklog detail with out selecting ALL fields on a query. I want to be able to run a query, and select certain columns from the list, along with the worklog details, ...
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I have two levels of support in my company N1 and N2, I want to lock the view of both through the queues
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Hello Atlassian community I am trying to get my head around assets and have set up the following objects in one scheme: Company Team Country Company has an outbound reference att...
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Automatic assignment of approvers based on the group of the applicants and methods for retrieving us
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Many HR process from employee offboarding to internal transfers can be very fragmented with teams trying to solve parts of these processes manually across siloed teams and struggle with low visibilit...
- Article
- esm
- hr
- hrit
- hrsm
- jira-service-desk-cloud
- +5 more tags...
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Hi team, is approval via email applicable in a team-managed software project? If yes, how can we connect it properly? In my case, I encountered an error after the approver approved through email.
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Good day all I hope you are all well. I am looking for a solution that will enable a JSM agent to track their work time automatically in JSM. Ideally, I need an application that will start tracki...
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HI there, I have an automation rule set up to auto resolve Jira tickets if certain criteria is met within the summary and body. There are instances where I would like to tag (@) my team automa...
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We have over 100 customers and have been using JSM for 2+ months now. Today we ran into an issue where we are unable to add customers. We go through the normal process of adding them into JSM but the...
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I am trying to identify the access level need to manage all aspects of Jira Service Management.
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A few Jira Agents have complained that all of their email notifications are delayed and arriving all at once. Did something change recently?
- Question
- jira-service-desk
- notification
- platform
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i need to make field editable only for certain users ( SM , TL) any ideas ?)
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The goal: Take all mentions from the last comment, filter out the issue's current assignee if they are added and insert the users mentioned into a custom field. The approach: split the mentions fr...
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When searching for a keyword in the Global search bar on top, apparently there is no way to get results from within any of our service projects? Is this by design? Why? Because the projects do show ...
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Atlassian Community Events
| User | Count |
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| 21 | |
| 6 | |
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| 4 |
| Subject | Author | Posted |
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| āJanuary 14, 2025 5:27 AM PST | ||
| āJanuary 13, 2025 8:41 AM PST | ||
| āJanuary 7, 2025 8:47 AM PST | ||
| āJanuary 6, 2025 7:05 AM PST | ||
| āDecember 10, 2024 5:36 AM PST |