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Community resources
Community resources
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Jira Service Management
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👋 Hi everyone - I’m Mindy on the product marketing team. Next week from Nov 4 - Nov 8, we'll be launching Confluence Premium Week '24, a week-long celebration showing how ...
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We are excited to sponsor two ITSM events in Orlando, FL, and Las Vegas, NV, this Fall. See us at the Service Management World conference and the Gartner IT Infrastructure, Operations & Cloud Str...
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👋 Hello Community! Back from Team Europe, we’ve got another “What’s New in Jira Service Management” for you! Whether you were able to join us in person in Barcelona or have been watching the on-dema...
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HR Employee Onboarding The employee onboarding workflow is one of the most intricate processes to implement within a service desk, primarily due to the need for multiple teams to collaborate at dif...
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In case you haven't already heard, with the help of several members of the Atlassian team, Jóvin Jóvinsson and I recently launched a new Atlassian Community Events (virtual) chapter for tho...
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Update, 3rd December 2024: We have decided not to go ahead with the change below. We have found a way to continue supporting attachments when creating a linked issue from the issue view. ...
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I recently helped a client migrate Opsgenie functionality to the built-in JSM Operations module. While rebuilding some automations, particularly for paging the Incident Management team, I discovered ...
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...ypically do not have any restrictions on visibility. So we need to do it by the comment properties below: "public": true or false 4. Store the external comments in a suitable format (e.g., CSV, JSON) f...
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Hello Atlassian community 👋 We’re thrilled to announce an exciting new feature in Jira Service Management: the ability to build cascading fields in Forms! Cascading fields...
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Hello Atlassian Community, Jira Service Management is becoming a more robust and mature IT and Enterprise Service Management solution for Enterprises. Since the acquisition and integration of Mindv...
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Hi Community! We’re happy to announce that we will commence the rollout of our updated project settings navigation in Jira Service Management on October 14th. The new navigation makes it easier to ...
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Hello Atlassian Community, We have an update to share regarding the Services schema in Assets for Jira Service Management cloud. At present, only one object type exists in the Services schema in ...
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Dear Assets Discovery Community, We are excited to announce that we're planning to add a built-in patterns editor to the Discovery app! Our goal is to make it easier for you to create and modify pa...
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Introduction Jira Service Management (JSM) by Atlassian is a robust platform designed to streamline service management for IT and business teams. Originally known as Jira Service Desk, the platform...
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We’re excited to announce that AI related resources, AI channel summary in Slack and AI incident timeline for Slack are now all generally available! AI related resources (previously refe...
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Who doesn’t love a shortcut? In addition to Jira’s keyboard shortcuts, another easy way to find what you’re looking for is by changing parameters in URLs in your browser’s address bar. Fo...
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Creating a quick and efficient service process that spans multiple teams and disparate systems can be a true mind-bender. But Jóvin Jóvinsson did precisely that by tackling things one step at a time....
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Hey everyone! We are excited to announce that Bring Your Own Key (BYOK) encryption for Jira Service Management is now available to all customers with Enterprise plans. For customers who are requi...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? A JSM project for ...
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...1st of October 2024. Not doing this will delay our ability to migrate you to the new Assets platform. Effected public Assets REST API endpoints are: POST /objecttypeattribute/{o...
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Hello Atlassian Community! 👋 The Jira Service Management team has been hard at work baking even more AI-powered Atlassian Intelligence capabilities into your most critical support and operations w...
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We are excited to be sponsoring four ITSM events in Germany this September. See us at one of the Service Management Tool Meetups in Frankfurt, Munich, and Hamburg, or join our team at IT Ser...
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The Jira Service Management Data Center team has been on an exciting journey over the past year! 🎉 Our primary focus has been on boosting security, improving performance, and enhancing scalability...
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Join us live on LinkedIn next Wednesday, August 28 for a discussion about the state of ITSM today! You’ll hear from Atlassian experts, Akshay Anand, Principal Solutions Engineer, Will Zuill, Principa...
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Hello Atlassian Community, After 30th of September 2024 we will be introducing new limits regarding URL, Email and Select attributes. The limits are: A maximum cardinality of 50 for attribute...
