Community resources
Community resources
Community resources
- Community
- Q&A
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- Articles
Jira Service Management
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Hi Atlassian Team, First off, I’d like to share my appreciation for the recently released Playbooks feature in Jira Service Management. This capability brings structure and automation to issue reso...
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TL;DR We have introduced the capability of getting on call schedule notifications in Slack via Jira Service Management ChatOps Test your knowledge & earn a badge with bite sized learning! Eve...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
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With AI no longer just hype but a present day reality, are you wondering what it really looks like to use AI for service management? In this webinar, we’re pulling back the curtain to show you how At...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Are disparate IT data sources causing headaches for your service team? Is outdated asset information slowing down incident resolution and complicating change management? In today's fast-paced digital...
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Hello Atlassian Community, We’re excited to announce that Assets custom fields are now fully supported in Jira’s new and improved issue transition screen! 🔧 As part of the Jira platform’s recen...
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Hello Community! 👋 We’re thrilled to announce the next evolution of our Okta integration: two powerful new automation actions – Add user to a group and Suspend user are now available in ...
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We had a blast catching up with many of you at Team ‘25 in Anaheim last month, and showcasing the latest AI innovations in Jira Service Management. If you weren’t able to join us in person or catch t...
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Hello community! We're on a mission to evolve the schema templates in Assets in Jira Service Management to help you move in quickly, and gain value fast! To do that, we need your expertise… Are y...
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UPDATE: We've wrapped up our Ask Me Anything for Change Management! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like to ...
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Hi everyone, We’ve been focusing a lot this year on providing you with more robust ways to restrict who has access to what in Jira Service Management. Now we’re excited to announce the ability to...
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If you’re in London or Seeheim-Jugenheim this May, don’t miss the chance to connect with Atlassian’s Service Management team at two of Europe’s top Service Management events: SITS 25 and SERVIEW Summ...
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This article started from a question about whether we could show fields on the Portal just for info. The original poster got the impression that having multiple forms on one request wasn’t really doa...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workday! Now you can manage HR workflows, like employee onboarding and queries, without leaving Jira...
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Hey all - last week I had a live study session for the ACP-420 Automations (full video embedded below). Automations are found across Jira, Jira Service Management, Jira Product Discovery, a...
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Hello Community, We’re excited to announce that project admins can now unblock customers’ email addresses in Jira Service Management. A customer email address can automatically be added to a supp...
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Update on October 13, 2025 We've introduced new settings to give you more control over notifications for failed email requests. By default, notifications for failed email requests are sent to a...
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📣 Our next ITSM webinar is coming up on April 30! Join the live event to learn how to accelerate software time-to-market and deliver greater value to your customers. As every business is becoming ...
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Thank you for attending our webinar on ‘AIOps in Jira Service Management’. We were truly encouraged by the enthusiasm and feedback you shared with us. We received a multitude of insightful questions ...
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Atlassian Intelligence in Jira Service Management helps IT Operations teams speed up incident response by grouping alerts, finding resources, summarising conversations and generating post-i...
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SCIM for Portal-only accounts is now available for all sites! See here for more information Sign for JSM Portal-only account SCIM EAP here Today we’re introducing SC...
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Hi Atlassian Community! 👋 We’re thrilled to announce that we’ve built a new integration with Workato! The integration connects your enterprise stack with Jira Service Management, unlocking power...
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Hi Community 👋 We’re excited to introduce new enhancements to Knowledge Base in Jira Service Management! Below we’ve rounded up several generally available (GA) features to supercharge yo...
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Hello Community! 👋 We’re excited to announce that we’ve built a new integration with Okta! This integration makes it possible to create a connection between your automation rules and Okta, so now ...
