🎁 JSM Advent Calendar - Day 6: Forms (The Official Wishlist)

[#1]

📝 Making a List, Checking it Twice

We’ve set up the knowledge base to deflect questions. Now, let’s fix the tickets that do come in.

The Scenario:

A child writes to Santa: "I want a toy." Santa sighs. Which toy? A bike? A doll? A video game? Now Santa has to write back and ask. Then the child replies "A bike." Santa asks "What color?" This back-and-forth takes forever and delays the delivery.

The HR Reality:

HR teams live in "Email Ping-Pong" hell.

Employee: "I need to take leave."

HR: "What dates?"

Employee: "Next week."

HR: "Is it paid or unpaid? Do you have manager approval?"

You spend more time chasing information than actually doing the work.

The JSM Solution:

Forms. Build dynamic, beautiful forms directly inside the ticket.

• Conditional Logic: If the user selects "Hardware Request," the form asks "PC or Mac?" If they select "Mac," it dynamically reveals "Air or Pro?"

• Validation: You can make fields mandatory, ensuring you get the full "Wishlist" in one go.

🎁 Tip of the Day:

Use forms to standardize your New Hire Onboarding. Capture name, start date, shirt size, dietary restrictions, and equipment needs all in one submission. Stop guessing what your employees need - just ask them properly the first time!

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❄️ Let’s chat: What is the most annoying piece of information you constantly have to chase people for? Is it "Manager Approval" or "Cost Center Code"? Tell me your pain points below.