🎁 JSM Advent Calendar - Day 9: Branding (Decking the Halls)

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🎨 Decorating the Workshop

We have the functionality working. Now, we need to work on the "Vibe".

The Scenario:

The North Pole isn't a sterile gray warehouse. It’s warm, red, and gold. It smells like cinnamon. The atmosphere makes the Elves feel happy, safe, and part of a team.

The Reality:

If your HR Service Desk looks like a scary, technical database, employees will be afraid to use it. They are coming to you with sensitive personal issues (maternity leave, payroll errors, conflict). If the environment looks like a 1990s spreadsheet, it feels cold and impersonal.

The JSM Solution:

Portal Customization. You don’t need to be a coder or a designer to make the portal look good.

• Banner & Logo: Upload your company’s holiday party photo or a warm winter banner.

• Tone of Voice: Rename the "Help Center" to something human like "People & Culture Hub" or "Employee Success Center."

🎁 Tip of the Day:

Use the Announcement Banner feature on the Help Center. Broadcast critical information like "The office is closed from Dec 24th to Jan 2nd" or "Don't forget to submit your benefits enrollment by Friday!" It saves you from answering the same "When are we closed?" question 100 times.

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❄️ Let’s chat: Be honest: If you were a new employee, would you feel "welcomed" by your current service portal, or does it look like a grey administrative prison? Rate your portal's look from 1-10 below 👇