🎁 JSM Advent Calendar - Day 7: Automation (Santa’s Little Helpers)

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🤖 The Magic of the Workshop

We have reached the end of Week 1! We’ve built the portal, organized the queues, and created forms. Now, it’s time to bring the Workshop to life with a little magic.

The Scenario:

Magic is what makes the sleigh fly. You don't see reindeer struggling with heavy ropes; it just happens seamlessly. You want your Service Desk to feel just as magical.

The HR Reality:

Too many HR and IT agents spend their day acting like "Human Routers."

• Open ticket.

• Read subject: "Legal Review."

• Manually assign to Legal Team.

• Manually change priority to High.

• Repeat 50 times.

This is boring, repetitive, and a waste of your human talent (And energy. And time. And money - just waste of everything).

The JSM Solution:

Automation for Jira. This is a "No-Code" rule builder (Think: "If This, Then That") that acts as your team of invisible elves.

• Auto-Assign: If Request Type = "Payroll", Then automatically assign to the "Elf Accountant."

• Auto-Close: If status is "Waiting for Customer" for 5 days with no reply, Then auto-close the ticket with a polite comment.

• Onboarding Trigger: When a "New Hire" ticket is approved, Then automatically create 3 linked sub-tasks for IT (Laptop), Facilities (Desk), and Security (Badge).

🎁 Tip of the Day:

Start small. Don't try to build a complex AI brain on day one. Just identify the one thing you do 10 times a day (like assigning tickets) and automate it. Even saving 2 minutes per ticket adds up to huge time savings by the end of the year.

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❄️ Let’s chat: What is the most boring, repetitive task you have to do manually every day? Copy-pasting emails? Assigning tickets? Let me know what you wish you could robot-away!