Opsgenie

Our company heavily uses Jira and Confluence, and now we're evaluating OpsGenie. Managing all our users in one place is a crucial requirement in all this. We already have an organization and site t...

• Question
• opsgenie

Hello,       I am working on setting up a team action to send MMS notifications using Twilio.  I have configured the action channel for the Twilio REST endpoint, and have configu...

• Question
• opsgenie
• rest

I want to make sure that positive control is maintained on alerts after acknowledgement.  Too many times I'm unable to tell if a play has been executed against an alert or it's the case that the...

• Question
• opsgenie

What permissions / role do I need to perform global edits?  My account has Admin role attached, but I can't edit another user's full name.  I've also tried being an owner, but no luck.&nbsp...

• Question
• opsgenie

I have recently integrated opsgenie to Jira integration to get the tickets for alerts in opsgenie. But the issue is there is a lot of noise since there are same alerts again and again and similarly t...

• Question
• duplicate
• jira
• opsgenie

This list was inspired by some recent chats that I've had with newer Opsgenie customers. Sometimes people get stuck doing something a certain way, or are forcing solutions to work together because of...

• Article
• best-practice
• incident-management
• opsgenie

When we originally tried out OpsGenie a few months ago there was an icon in the lower right part of the screen that allows us to open a chat window with support. We just got our license and I've been...

• Question
• chat
• opsgenie

Hey, I have configured the JIRA and Opsgenie integration. But when it tries to create an issue it returns a 400 from JIRA, any ideas? Could not send [createIssue] action to JiraServiceDesk [JiraServ...

• Question
• integration
• jira
• jira-service-desk
• opsgenie

Hi,    Is there any solution to make Opsgenie send a full report about On-call statistics?  I have managed to send the sum of the reported hours, but we need a detailed report for p...

• Question
• opsgenie

For sending custom fields to JIRA we need to use OEC, I don't want to use OEC. So I want to create a JIRA ticket from my logging platform Azure (which is sending alert to Opsgenie)but at the same ti...

• Question
• opsgenie

I have the Opsgenie to Jira Service Desk integration configured and working to where when an alert is created in Opsgenie, it will create a ticket in JSD.   The last piece of this I need to wo...

• Question
• jira-service-desk-cloud
• opsgenie

Is it possible in Opsgenie to make global notification rules? That is to force workflow for every user (first sms, few minutes after voice call etc.)

• Question
• opsgenie

Hi ,  I have Zendesk integrated with OpsGenie. When a critical issue is created in Zendesk, Alert is been triggered. This works like a charm .  What I want to do is, when L1 agent trigger...

• Question
• opsgenie

This may be a simple answer but every time I try to make a API alert call i get the following error(below). Im pretty sure the JSON syntax is correct as I run it on JSONLint.com and see no errors &n...

• Question
• opsgenie

Using powershell to create an alert in OpsGenie via the API, and I keep getting "The remote server returned an error: (422) Unprocessable Entity" This only happens when I attempt to use the tags o...

• Question
• opsgenie

We have numerous teams that are set up in OpsGenie, but have a use case for severe issues where we'd like to create a single alert and notify ALL those teams at once based on their on-call schedule. ...

• Question
• opsgenie

It's that time again, January flew by. But as usual we've got some fun updates for you.  Incident Details Updates  We've enhanced the incident details view so that you can ea...

• Article
• opsgenie

I've completed some of the integrations, OpsGenie(OG) and Jira Service Desk(JSD). When ACKing a ticket from OG the result is shown on JSD, SLA(Time to first response) is updated and comments are show...

• Question
• opsgenie

We would like Opsgenie to create Jira Issues.  However, in our Jira configuration we use the term 'project' to be synonymous to 'team'.  So each team has a Jira 'project'.  Our On Call...

• Question
• opsgenie

Is it possible to configure a schedule (rotation) that does not overlap with another schedule in terms of who is on-call? What we're trying to achieve is a schedule (rotation) for help-desk duties ...

• Question
• opsgenie

I've set up some custom searches in the Alerts view. I recently decided to add a parameter to each search, but when I tried to resave the saved search, it insisted that I provide a new name for the s...

• Question
• opsgenie

We’re excited to announce our upcoming incident detail look which will be live on Tuesday 28th January 2020. As an incident management tool, Opsgenie offers the incident details page as the sour...

• Article
• opsgenie

As of now as soon as a ticket is created it notifes me in opsgenie but what i want is that one a ticket is set to In Progress and has a Jira priority of Sev 1 it should then send the notification to ...

• Question
• opsgenie

Hi there, we're currently using PagerDuty but I've started to look over the fence on Opsgenie.  It looks feature rich but I can't find any resources on time based alert grouping.  It's a...

• Question
• opsgenie

My Logstash using file input which mean its stream the file log. Everytime i added the new one (new log) it sent to the elastic index but it wont triggered the opsgenie to create an alert. but when i...

• Question
• logstash
• opsgenie