We have numerous teams that are set up in OpsGenie, but have a use case for severe issues where we'd like to create a single alert and notify ALL those teams at once based on their on-call schedule. This is easy to do by referencing each team individually, but that leaves room for error and takes more time. I want to reference ONE team (more like a group of teams) when creating a manual alert that reaches all of them.
Example: When creating an alert, I put TheATeam as the responder...which then alerts Team1, Team2, Team3, Team4 on call members.
What is the simplest way to do this in OpsGenie?
Hello @dlehr ,
Thank you for contacting Opsgenie Community!
When you are adding responders to the alerts, in the advanced settings of integrations, you can also add schedules/escalation policies as a responder. On the other hand, by using escalation policies, you can route alerts to different teams with "route to team" escalation policy feature.
That being said, you can create a dummy team along with a new escalation policy, which will route alerts to multiple teams - see attached.
After that configuration, you can add the escalation policy you freshly created as a responder to one of your integration's create alert rule. Rule of thumb, the integration needs to be assigned to no-one, which means, it needs to be a global. The configuration below would help you to send alerts to multiple teams in specific conditions.
Do you think this kind of solution would help your use-case?
Let me know if anything else is needed, would be happy to assist!
Emirhan from Opsgenie Support
Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...
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