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Create a single team to reference when creating alert to notify multiple teams

We have numerous teams that are set up in OpsGenie, but have a use case for severe issues where we'd like to create a single alert and notify ALL those teams at once based on their on-call schedule. This is easy to do by referencing each team individually, but that leaves room for error and takes more time. I want to reference ONE team (more like a group of teams) when creating a manual alert that reaches all of them.

Example: When creating an alert, I put TheATeam as the responder...which then alerts Team1, Team2, Team3, Team4 on call members.

 

What is the simplest way to do this in OpsGenie?

2 answers

0 votes

Hello @dlehr_american-equity_com , 

 

Thank you for contacting Opsgenie Community!

When you are adding responders to the alerts, in the advanced settings of integrations, you can also add schedules/escalation policies as a responder. On the other hand, by using escalation policies, you can route alerts to different teams with "route to team" escalation policy feature. 

That being said, you can create a dummy team along with a new escalation policy, which will route alerts to multiple teams - see attached. 

image (3).png

After that configuration, you can add the escalation policy you freshly created as a responder to one of your integration's create alert rule. Rule of thumb, the integration needs to be assigned to no-one, which means, it needs to be a global. The configuration below would help you to send alerts to multiple teams in specific conditions. image (4).png

 

 

Do you think this kind of solution would help your use-case?

Let me know if anything else is needed, would be happy to assist!

 

Emirhan from Opsgenie Support

I actually with with a Global Policy Alert in which a keyword triggers an alert to multiple responders.

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