It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I configure a schedule with no overlap to another schedule? Edited

Jason_Hooker Atlassian Team Jan 29, 2020

Is it possible to configure a schedule (rotation) that does not overlap with another schedule in terms of who is on-call?

What we're trying to achieve is a schedule (rotation) for help-desk duties from our pool of engineers that automatically excludes whoever is currently on-call at any given time. The rotation would automatically skip whoever is on call at that time.

1 answer

0 votes

Hi Jason,

At the moment there is no way to automatically exclude a set of users those are part of another schedule. That needs to be done, manually while creating a schedule.

Best regards,
Prasanth Thaikkalloor

Jason_Hooker Atlassian Team Feb 01, 2020

Our current approach is that when a clash occurs, we'll add an override to one of the schedules.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Opsgenie

A deep dive on Routing Rules

  Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...

195 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you