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Is it possible to configure a schedule (rotation) that does not overlap with another schedule in terms of who is on-call?
What we're trying to achieve is a schedule (rotation) for help-desk duties from our pool of engineers that automatically excludes whoever is currently on-call at any given time. The rotation would automatically skip whoever is on call at that time.
Hi Jason,
At the moment there is no way to automatically exclude a set of users those are part of another schedule. That needs to be done, manually while creating a schedule.
Best regards,
Prasanth Thaikkalloor
Our current approach is that when a clash occurs, we'll add an override to one of the schedules.
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Hello everyone! We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen. We have just starte...
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