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How can I configure a schedule with no overlap to another schedule?

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Jason H
Jason H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 29, 2020

Is it possible to configure a schedule (rotation) that does not overlap with another schedule in terms of who is on-call?

What we're trying to achieve is a schedule (rotation) for help-desk duties from our pool of engineers that automatically excludes whoever is currently on-call at any given time. The rotation would automatically skip whoever is on call at that time.

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Prasanth
Prasanth
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 30, 2020

Hi Jason,

At the moment there is no way to automatically exclude a set of users those are part of another schedule. That needs to be done, manually while creating a schedule.

Best regards,
Prasanth Thaikkalloor

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Jason H
Jason H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 01, 2020

Our current approach is that when a clash occurs, we'll add an override to one of the schedules.

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