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How can I configure a schedule with no overlap to another schedule?

Jason H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2020

Is it possible to configure a schedule (rotation) that does not overlap with another schedule in terms of who is on-call?

What we're trying to achieve is a schedule (rotation) for help-desk duties from our pool of engineers that automatically excludes whoever is currently on-call at any given time. The rotation would automatically skip whoever is on call at that time.

1 answer

0 votes
Prasanth
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 30, 2020

Hi Jason,

At the moment there is no way to automatically exclude a set of users those are part of another schedule. That needs to be done, manually while creating a schedule.

Best regards,
Prasanth Thaikkalloor

Jason H
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 1, 2020

Our current approach is that when a clash occurs, we'll add an override to one of the schedules.

Mykhailo Oleksiuk September 2, 2023

@Prasanth It's deplorable that this issue has not been resolved in years. It's evident that each company starting 25+ devs will have different environments (stage, prod). There will be devs that are taking part in prod on duties (say middle & seniors) and more devs (including juniors) taking part in stage on duties. And you would like to organize their schedules smoothly without overlapping between prod and stage for example.

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