Yes! The best way to do this is with Central Notification Templates: https://docs.opsgenie.com/docs/central-notification-templates
CNTs provide the ability to define shared notification settings that are managed from a single place, and can be assigned to user(s) account roles. They standardize notification rules and can be configured to notify via sms first, voice a few minutes after, etc.
Let us know if you have any additional questions or issues around this!
Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...
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