Opsgenie

I recently had the chance to catch up with @Nick Frandsen, co-founder of Dovetail Studios. Dovetail helps design, build, grow, and invest in technology companies, primarily in Australia and incr...

• opsgenie

We’ve released a new version of the Opsgenie Mobile App that includes enhancements already introduced into the web app to empower a collaborative, transparent incident management process. To enjoy th...

• opsgenie

We’ve recently updated the way that users are mapped in the new Slack app for incident management. Before, users were mapped automatically based on their email address. This meant that a user’s email...

• opsgenie

What’s New as of May 21, 2020 Hi there! We recently made some changes to the way you can leverage Single-sign on and authorization within Opsgenie. Based on customer preference and feedback we intr...

• opsgenie

Starting on June 8, 2020 support@opsgenie.com will not be an option to contact support. Instead, you can reach out to our support team through our web contact forms below or the in-product chat.* ...

• opsgenie

We’re pleased to announce that we have added incident management features for all customers on the latest paid plans (Essentials, Standard, and Enterprise). There’s no additional charge or change req...

• incident-management
• opsgenie

As of April 22, 2020, we’re introducing various enhancements to streamline collaboration and resolution while managing incidents from Opsgenie. We’re changing the information necessary to create an i...

• opsgenie

New Horizontal Navigation Experience We’re introducing a new navigation bar to Opsgenie. This new bar makes it easier for you to move through the Opsgenie app, faster. This change comes a...

• jira
• jira-service-desk-cloud
• jira-software-cloud
• opsgenie

Thanks for making Remote Summit such a big success!  As is typical of Summit, we announced a various enhancements and improvements to further support streamlined incident management. To be sure ...

• opsgenie

*Updated 5/11/20. We've added a Deployment API which allows you to investigate deployments in Opsgenie from the deployment tool of your choice, read on below for more details about the new API. The...

• incident-management
• opsgenie

Hi there! Is everyone psyched for Remote Summit 2020? I know I am.  This year for the Summit Scavenger hunt I ordered a very special piece of surprise swag to send each participant who qualif...

• opsgenie
• summit-badge-challenge-2020

  Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...

• opsgenie

This list was inspired by some recent chats that I've had with newer Opsgenie customers. Sometimes people get stuck doing something a certain way, or are forcing solutions to work together because of...

• best-practice
• incident-management
• opsgenie

It's that time again, January flew by. But as usual we've got some fun updates for you.  Incident Details Updates  We've enhanced the incident details view so that you can ea...

• opsgenie

We’re excited to announce our upcoming incident detail  look which will be live on Tuesday 28th January 2020. As an incident management tool, Opsgenie offers the incident details page as the ...

• opsgenie

Every Opsgenie team has an on-call roster with their team members. As a team member, when you start your on-call week, how can you be sure that your notifications are setup correctly? This is essenti...

• bamboo
• opsgenie

It's the New Year, no one wants to look back! But we must still continue the monthly tradition of a rollup of what's new in Opsgenie to be sure that you don't miss a thing!    Opsgenie ...

• opsgenie

As we bring 2019 to a close I've been reflecting on how the Opsgenie Collection has grown. Although we haven't even reached one year old just yet, we've still achieved a lot. Here's a quick look...

• opsgenie

If you're already using Opsgenie for Incident Response, you know the importance of having the mobile app at your fingertips when something's broken. We're happy to announce that additional functional...

• opsgenie

Since its release in the AWS New York Summit back in July, AWS EventBridge has attracted a lot of attention. In fact, it has been hailed as “the biggest thing since AWS Lambda itself”, by Jared Short...

• opsgenie

Hi! First of all, I would like to say a big thank you for the OpsGenie team for each integration (Slack, call routings, apps, Jira, etc.). Because that integration helps me to reduce the time of r...

• opsgenie

This article explains how you can route alerts in Opsgenie to specific teams using values from custom fields in Jira Service Desk. Please Note: This document covers only the cloud version of Jira...

• alert
• jira-service-desk-cloud
• opsgenie
• routing

Hi there, we have a lot of exciting announcements this month, specifically around Dark Mode. You don’t want to miss out!    Dark Mode for Mobile App is here! A few weeks ago, we annou...

• dark-mode
• on-call
• opsgenie

Today we are excited to announce that Opsgenie Edge Connector (OEC) channel for Opsgenie Actions is now available.  As a refresher, OEC is an application that makes it possible for Opsgenie to...

• opsgenie

Hi there!  We all know that incidents can be messy, but they happen. Managing your response and planning ahead can make a *huge* difference in the duration and chaos of an incident. We have ...

• bitbucket
• jira
• jira-service-desk
• opsgenie
• statuspage