Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

The Incident Detail page has a new look!

We’re excited to announce our upcoming incident detail look which will be live on Tuesday 28th January 2020. As an incident management tool, Opsgenie offers the incident details page as the source of truth during an outage. The new look to the incident detail page provides a clustered structure to easily track incident-related information. Use the new look to:

  • Capture the relevant information about the problem on a single page

  • Group the Incident Management features on the page

  • Display the incident responders and their status

  • Optimize the experience for the large and small screens

  • Introduce a fresh look & feel experience

What's New

Let's take a closer look:

The left side of the new incident detail page includes the incident description, impacted service, extra properties, and postmortem sections. On the right panel, you can see the incident communication features (Status page and Incident Command Center), Associated Alerts and Responders. The incident timeline is available on the right panel too.

The new layout offers an optimized user experience for the larger screens now, the incident timeline will be shown by default for the large screens:



Postmortem status can be directly seen in the incident detail. When the incident is marked as Resolved/Closed, the postmortem section will be available at the top of the page by default:


Associated alerts now appear in the incident details, you can click it to see the list of associated alerts and take bulk actions:

associated-alerts (1).png


The incident timings are now shown on the top right. Also, we introduced three new fields to keep track of the incident impact:

  • Impact start time - The time when the incident started to impact your systems or customers.

  • Impact end time - The time when the incident stopped to impact your systems or customers.

  • Impact detection time - The time when you detect the impact of the incident on your systems or customers.

You can click on the timing table to update those time fields:


timings (1).png

Now let’s take a closer look at to the Responders section:

This section includes all responder teams and individual users. You can also easily add or remove responders directly. If the responder alerts are seen or acknowledged by the responder team/user, the corresponding state will be marked as “Aware“ so that you will be able to see easily who is aware of the incident at a glance.

You can also quickly update the incident response roles from this section:





More information about the responders can be found if you hover on the name. You can easily access the responders alerts by clicking the Go to the responder alert option.


responder-card (1).png

We have more exciting enhancements for Incidents planned, stay tuned! 



Log in or Sign up to comment
Community showcase
Published in Opsgenie

New! Investigate and re-deploy stable deployments from the Incident Investigation view in Opsgenie

We’re excited to announce the latest enhancement to Opsgenie’s Incident Investigation view. Now when an incident occurs users can select the previous stable deployment, and begin the redeployment pro...

297 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you