When we originally tried out OpsGenie a few months ago there was an icon in the lower right part of the screen that allows us to open a chat window with support. We just got our license and I've been setting things up, but I noticed that the Chat icon is no longer there.
I thought it might be a browser issue, but I tried in Chrome, Firefox, and IE and got the same result. I confirmed that two of my colleagues see the same screen, no Chat icon.
Has Support Chat been removed from the OpsGenie UI?
Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...
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