Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Support Chat icon missing from console screen

When we originally tried out OpsGenie a few months ago there was an icon in the lower right part of the screen that allows us to open a chat window with support. We just got our license and I've been setting things up, but I noticed that the Chat icon is no longer there.

I thought it might be a browser issue, but I tried in Chrome, Firefox, and IE and got the same result. I confirmed that two of my colleagues see the same screen, no Chat icon.

Has Support Chat been removed from the OpsGenie UI?

1 answer

0 votes

Hi @Michael Thompson

you may need to reach out to your Sys admin to see if anything is blocking the chat icon if there are other colleagues not able to see the icon. Anyone should be able to see the chat icon. 

Thanks for the tip @Mark Campbell-Vincent . I have confirmed two of my colleagues are experiencing the same issue. I'll see if anything might be blocking it.

Well I'm stumped. Nothing appears to be blocking chat, but it simply will not show up.

Hi @Michael Thompson ,

that's odd. It may be best to reach out to support in a ticket for us to further assist. I've provided a link to create a ticket below:

Like Michael Thompson likes this

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events