Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Support Chat icon missing from console screen

When we originally tried out OpsGenie a few months ago there was an icon in the lower right part of the screen that allows us to open a chat window with support. We just got our license and I've been setting things up, but I noticed that the Chat icon is no longer there.

I thought it might be a browser issue, but I tried in Chrome, Firefox, and IE and got the same result. I confirmed that two of my colleagues see the same screen, no Chat icon.

Has Support Chat been removed from the OpsGenie UI?

1 answer

0 votes

Hi @Michael Thompson

you may need to reach out to your Sys admin to see if anything is blocking the chat icon if there are other colleagues not able to see the icon. Anyone should be able to see the chat icon. 

Thanks for the tip @Mark Campbell-Vincent . I have confirmed two of my colleagues are experiencing the same issue. I'll see if anything might be blocking it.

Well I'm stumped. Nothing appears to be blocking chat, but it simply will not show up.

Hi @Michael Thompson ,

that's odd. It may be best to reach out to support in a ticket for us to further assist. I've provided a link to create a ticket below:

Like Michael Thompson likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Management

Jira Service Management Documentation Opportunities

Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...

261 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you