Opsgenie

We are trying to configure the JSM integration in a way that seems like it would be basic functionality. Basically, we just want to set a condition to have the JSM integration only create t...

• opsgenie

Automatically creating an alert when manually creating an incident is redundant and toilsome to manage. It also creates an unnecessary additional alert when creating an incident from an existing aler...

• cloud
• opsgenie
• opsgenie-cloud

We tried to use the integration API to rotate the key using  "update" but the key was not rotated. We need to rotate the API key programmatically and update all the initiators' configurations i...

• cloud
• opsgenie
• opsgenie-cloud

Hi, We are not receiving any Opsgenie alert notifications recently. For example check this test alert https://financeit.app.opsgenie.com/alert/detail/2863a60c-8162-42cd-a2f7-b09664724b25-17018940...

• cloud
• opsgenie
• opsgenie-cloud

Hello. I'm trying to figure out a way to automatically tag alerts that my team sends to another team. Instead of having to type the tag out every time our team clicks "Create alert", is there a way t...

• cloud
• opsgenie
• opsgenie-cloud

Hi Community, We have a global policy that would modify an incoming alert and add another team as a responder depending on the priority level. In this scenario, let's say an alert has Team A and Te...

• cloud
• opsgenie
• opsgenie-cloud

I signed for a 14 day trial, but cannot test voice and SMS on my phone because in the settings page for this it says I am not verified. I can't find a way how to get verified and I didn't get a...

• cloud
• opsgenie
• opsgenie-cloud

Hi, I'm trying to use the /genie command in our Opsgenie for Alert Slack integration, but none of the commands work.  No matter what /genie command (help, list, connect, etc) we run we get a mes...

• cloud
• opsgenie
• opsgenie-cloud

In an Incoming Call integration if I specify an Escalation in the Forward Call To: then I receive the forwarded call when I am rotation. However, if I specify a Team and that Team then has a routing...

• cloud
• opsgenie
• opsgenie-cloud

https://support.atlassian.com/opsgenie/docs/incident-visibility-and-action-permissions-for-responders/ We are a cloud platform team and we have recently given the developer teams the ability to cr...

• opsgenie

I actually try to integrate Opsgenie with Jira and have some problems and I can´t find any solution. I want to get a Notification on my Phone, when I get a Ticket in Jira with Priority 1 (Highest), ...

• opsgenie

I   have been granted Opsgenie access earlier but there is an issue with alerts not coming up. I had configured notification and other settings, but still I miss alerts notifications. It is wei...

• opsgenie

We find that all incidents in Jira are automatically created as alerts in OpsGenie irrespective of the config i've provided in OpsGenie Jira connector. How can we control these Jira alerts in OpsGen...

• opsgenie

Dear Opsgenie community,  We would like to introduce a new alerting logic whereas we notify the rotation based on the alert priority either during the full day or specific hours.  To prov...

• jira-cloud
• opsgenie

Hey folks, Do you know if it is possible to link a different Jira SM outside the organization to our Opsgenie? Use case: be able to we manage two Jira instances, one is ours the other one is from o...

• integration
• opsgenie

Hi Community, So we have the Opsgenie integrated with AWS CloudWatch to trigger alerts on Opsgenie every time certain alarms are generated on CloudWatch.  We have 2 different teams setup on Op...

• cloud
• opsgenie
• opsgenie-cloud

Under the external services priority mapping, what is the difference between  Statuspage Impact Mapping and  Problem Severity - Alert Priority Mapping?

• cloud
• opsgenie
• opsgenie-cloud

...incomingData": { "_parsedData": { "delayIfDoesNotExists": "true" }, "integrationType": "SCOM", "integrationName": "SCOM", "integrationId": "2100cf1c-c784-418f-86f6-69936753191d", "incomingDataId": "2...

• cloud
• opsgenie
• opsgenie-cloud

I can't find the install for Edge Connector.  Can someone send me the link or tell me where I can download?

• opsgenie

Hi Guys, I have a problem when trying to trigger an alert for a new team in OpsGenie. Whenever we have a ticket that meets a P1 criteria it triggers an alert for a designated team. We trigger it ...

• opsgenie

I'm trying to upgrade my subscription from free tier to Essentials. However after I "Select Essentials", I get the error "The card is not allowed to be used in payment process. Please contact to Opsg...

• cloud
• opsgenie
• opsgenie-cloud

Hello, I hope this message finds you well. I am reaching out for assistance with a query related to AWS SNS alerts for AWS RDS status. I am using a single integration for all my AWS accounts and re...

• cloud
• opsgenie
• opsgenie-cloud

I'm trying to find some proper instructions as to how to integrate with vCenter v7, as it appears the instructions are for a Windows Appliance which was last done I think in v6.7.  Any update?&n...

• cloud
• opsgenie

Please let me know and please answer my question. Do we have call recording option for Opsgenie war room. 

• opsgenie

Hi for the domain uwzorgonline3.app.opsgenie.com seems to be our opsgenie. But there is no information who is the admin there or who claimed it. Can this be fixed?

• opsgenie