Opsgenie

 Is there a way to get the application to traverse the entire on call schedule? When I set up the escalation to notify next user (in rotation) for <on call schedule>, it only calls th...

• cloud
• opsgenie

My organisation use Jira and Confluence so I already have the account. But not able to initiate opsgenie trial because forgot password is not sending any reset link to my account. Tried changing the...

• cloud
• opsgenie

An alert remain acknowledged after the underlying issue was fixed. Is there a way to modify the time between acknowledged and closed after an alert has been closed?

• cloud
• opsgenie

I'm working with JSM and Opsgenie with only one account and  Jira Service Desk/ Service Management is also integrated with Opsgenie. But when I open an existing incident in Opsgenie to link a...

• incident
• issue
• issue-link
• opsgenie

Hello,          I want to be able to track how many alerts had to manage the team in each sprint.  Our project has 4 different teams which are managed in different spr...

• cloud
• jira
• opsgenie

Hello! I am setting up an email integration, and I need to receive email on one mail address, but create alerts for different teams. For instance: I have two teams Team A and Team B. If I receive ...

• cloud
• opsgenie

Hi, I'm trying to integrate 1 API key for the SAS team and one for the DBA team in Nagios so based on the alert triggered the associated team linked to the API key will be notified.   How...

• opsgenie

Dear, We need to set up our Opsgenie - ServiceNow integration, but we do not have a cloud-based ServiceNow instance, which is expected by Opsgenie since we could only fill in the ServiceNow subdomai...

• cloud
• opsgenie
• servicenow

Hi there,  is there a way we can configure the email notifications "From" email address to be something like "sys.alerts@mycompany.com" instead of the standard opsgenie@opsgenie.net email a...

• opsgenie

I'm developing a PowerShell script as a full featured monitoring dashboard. Is there a public GenieKey for testing/demonstration purpose? I would like to show the users my product. This is my open s...

• cloud
• opsgenie
• rest-api

We are sending out a Teams meeting invite, but the link to the meeting invite is getting converted after it is pasted into Jira.  The special characters in the Teams meeting invite such as colon...

• cloud
• opsgenie
• url

I would like to create a new integration, any documentation related to this will be helpful.  

• cloud
• opsgenie

Hi Guys, I have SSO configured for our Atlassian suite via SAML. I am trying out Opsgenie Android APP, and it fails my AD password.  It actually even doesn't try to bring me over to my SAML aut...

• android
• cloud
• opsgenie
• saml

I successfully integrated opsgenie with MS Teams and it works great, the problem I have is that when we ran through the original configuration we selected the incorrect channel for the integration. ...

• cloud
• ms-teams
• opsgenie

Hi there, so this describes a tiny bug I found. 1) create a new team, remove routing rules, escalation policies and on-call schedules 2) create an on-call schedule "2021" 3) create a rotation "de...

• bug
• opsgenie

Hello, when an Alert is created in Opsgenie, I've set up the integration to create a Jira Service Management Issue. However, I'm having trouble populating an Issue's custom field named Category. I'v...

• cloud
• opsgenie

1. We are using opsgenie jira software integration to auomatically create jira tickets from critical alerts in opsginie. Now what we would like to have is, the link of the jira ticket automatically c...

• cloud
• jira
• opsgenie

How to get message on my mobile phone when a someone raised a ticket on helpdesk?

• helpdesk
• opsgenie

Hello all, I'm trying to setup a MW via Rest API https://docs.opsgenie.com/docs/maintenance-api My problem is that I have no idea were to find the Policy ID. I've tried to look in Global Polic...

• cloud
• opsgenie
• rest-api

Hi, Is there any way to integrate OpsGenie with Nagios to notify different teams based on the alert triggered.  I'm not sure if generating two individual API Keys for Nagios integration would ...

• opsgenie

Hi all I have gone through this https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-salesforce-service-cloud/ for an SFDC integration. For the point stating "When the case's st...

• integration
• opsgenie
• salesforce

Hi, I have set up an Azure Integration so that All Monitor Alerts are sent to OpsGenie.   How do I change the Alert Message based on the alert? Currently, all azure alerts say the followi...

• azure
• opsgenie

Dear all, we are evaluating the integration with opsgenie and dynatrace. So far all is working ok but we have a question based on the Dynatrace Webhook v2 integration. Does that integration is bid...

• dynatrace
• opsgenie

We have a rotating weekly on-call schedule and a separate rotating weekend schedule in our IT team. I'm trying to find where I can edit the email that's sent that alerts that they're about to be on a...

• opsgenie

Hi  I am looking for the easiest way to configure Opsgenie to auto close an alert during working hours, but push an alert to the on call teams during out of hours please. At the moment we have...

• cloud
• opsgenie