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Opsgenie
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Jira is generating separate tickets for each email, even when the subject line is the same. Is there a way to configure Jira to group or merge emails with similar subject lines into a single ticket?
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I am trying to send out alert notification to Webex but webex needs either text or markdown in payload. What I am seeing is I am not able to customize the outbound integration payload, so curious if ...
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I added a string processing method to create a tag but as soon as I click off of it, I can't tell what the expression is anymore. This is especially annoying when revisiting existing policies. Exampl...
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The "Add override" button is only accessible from the "On-call schedules" screen within the Jira admin settings. When viewing the main "On-call schedules" screen, the "Add override" button is not pre...
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Good Morning, Is there a way to get the OpsGenie Plugin for ServiceNow for the Yokohama Version? We already had it running on our DEV instance when we needed to upgrade and there it works for us fin...
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Hi I am trying to use the Terraform provider to programmatically manage Atlassian Operations / Jira Service Management (Cloud). I want to create a dedicated user for issuing the necessary API token a...
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the Jira Cloud for Google Sheets extensions doesn't "Get issues from Jira" at Schedule, only The manual "REFRESH ISSUES" trigger works. Until about two weeks ago the schedule trig...
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Hello Team, I'm encountering an unusual issue in the alert-to-ticket workflow via our Jira Operations integrations. While the initial steps are functioning as expected, certain automation actions ar...
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I have integrated Opsgenie/JSM with our Microsoft Teams tenant, granted admin consent to the permissions, installed ChatOps in Teams and can action (acknowledge/close/assign etc) alerts from a specif...
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Hi, I have a job which creates OpsGenie alert based on certain checks. It works fine. In production I see the alert created but we dont see the alert coming into the OpsGenie board for the support...
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How can we efficiently find reports with empty schedules or missing phone numbers from team members to avoid unnecessary looping? Previously, we had a "users" tab for easy access to phone numbers, bu...
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I am trying to filter Alerts using API integration using my query and and list the alerts which appeared only in the last hour. I am using the below code but it is not filtering based on the "crea...
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Hello All, Could anyone share the advantage between these 2 options? Sending the Team A alert notification copy to Team B. 1) Routing Rules -> Escalation Policies 2) Add Policies -> Add the...
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Hi everyone, is there any possibility to remove this function? Our user don't like that they must confirm the pickup. Thanks Best Regards When a user picks up the call, Opsgeni...
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I am currently unable to receive OpsGenie notifications through email, Teams, or the app pop-ups. This issue started after my password expired, although I can still acknowledge alerts directly on app...
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AT&T is stopping Email to Text on June 17, 2025. We get numerous alerts from our job automation software that are information only to let us know that certain jobs have run or have hit cert...
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Hello - I'm trying to close an alert using the API call curl -X POST https://api.opsgenie.com/v2/alerts/<alias_here>/close?identifierType=alia My alert looks like My API cal...
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Hi, in the Freshdesk Opsgenie integration documentation (https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-freshdesk/), there is an example that triggers an action "if a note is add...
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Hi team, We are planning to request a special grace period for Opsgenie as part of our migration to Jira Service Management (JSM), and we do not intend to purchase (renew) Opsgenie subscription. In...
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Hi Folks! Nice to meet you, I'm on the Atlassian Community Team. Quick crosspost from the Opsgenie Migration Group. The Community team, Product Managers, and Support engineers are collaborating t...
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I was using Ops Genie in mobile to view the alerts. From yesterday onwards I am getting the below error and am not sure what's the reason behind it. Your device needs a hardware-backed keystor...
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Hi, I am creating simple integration that would allow us to open and close alerts in JSMOPS. Creation works as expected, no issues here. Problem is with closing an alert, but according to https...
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We have recently downgraded our OpsGenie account and I need to be able to select the 5 users that are available under the Free plan. Does anyone know how I can suspend a user to be able to unsuspend ...
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I have been on call for the previous week and not even once did OpsGenie accept options selected via numbers when the voice prompts that I select numbers to Accept alert(3), end call (0) etc. ...
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Hello We have create a group hunt on MIcrosoft teams with a french phone number When our client try to call a help desk number; it should be redirected via Opsgenie to our phone number It rings bu...
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| June 17, 2025 9:50 AM PDT | ||
| May 23, 2025 8:22 AM PDT | ||
| November 18, 2024 2:10 PM PST | ||
| October 10, 2024 3:12 AM PDT | ||
| August 30, 2024 10:17 AM PDT |