We would like Opsgenie to create Jira Issues. However, in our Jira configuration we use the term 'project' to be synonymous to 'team'. So each team has a Jira 'project'. Our On Call members are in different 'Jira Projects'. So at any given point in time the Opsgenie incident may need to go to a different 'project' in Jira.
In reading the configuration document it looks like only one Jira 'project' is defined.
Can this be done and if so how?
Hi @Melissa Thornton - Each Jira integration can only create issues in a single Jira project. But you can setup multiple Jira integrations to create issues in different Jira projects. Are you going to be manually creating these Jira issues from Opsgenie alerts? Or do you want alerts in Opsgenie to automatically create an issue in Jira? If you could reach out to our support team thorugh the in-app chat, or by creating a ticket through the form here: https://www.atlassian.com/software/opsgenie/contact#/
We can work with you to set it up to achieve your workflow.
Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...
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