It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can Opsgenie be set up to create Jira Issues in different Jira projects based on a selection in Opsg

We would like Opsgenie to create Jira Issues.  However, in our Jira configuration we use the term 'project' to be synonymous to 'team'.  So each team has a Jira 'project'.  Our On Call members are in different 'Jira Projects'.  So at any given point in time the Opsgenie incident may need to go to a different 'project' in Jira.

In reading the configuration document it looks like only one Jira 'project' is defined.

Can this be done and if so how?

Thank you

Melissa

1 answer

1 vote
Samir_Kafel Atlassian Team Jan 31, 2020

Hi @Melissa Thornton  - Each Jira integration can only create issues in a single Jira project. But you can setup multiple Jira integrations to create issues in different Jira projects. Are you going to be manually creating these Jira issues from Opsgenie alerts? Or do you want alerts in Opsgenie to automatically create an issue in Jira? If you could reach out to our support team thorugh the in-app chat, or by creating a ticket through the form here: https://www.atlassian.com/software/opsgenie/contact#/

 

We can work with you to set it up to achieve your workflow.

 

Thanks,

Samir

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

A deep dive on Routing Rules

  Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...

195 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you