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Can Opsgenie be set up to create Jira Issues in different Jira projects based on a selection in Opsg

We would like Opsgenie to create Jira Issues.  However, in our Jira configuration we use the term 'project' to be synonymous to 'team'.  So each team has a Jira 'project'.  Our On Call members are in different 'Jira Projects'.  So at any given point in time the Opsgenie incident may need to go to a different 'project' in Jira.

In reading the configuration document it looks like only one Jira 'project' is defined.

Can this be done and if so how?

Thank you

Melissa

1 answer

1 vote
Samir Atlassian Team Jan 31, 2020

Hi @Melissa Thornton  - Each Jira integration can only create issues in a single Jira project. But you can setup multiple Jira integrations to create issues in different Jira projects. Are you going to be manually creating these Jira issues from Opsgenie alerts? Or do you want alerts in Opsgenie to automatically create an issue in Jira? If you could reach out to our support team thorugh the in-app chat, or by creating a ticket through the form here: https://www.atlassian.com/software/opsgenie/contact#/

 

We can work with you to set it up to achieve your workflow.

 

Thanks,

Samir

@Samir  what about to multiple Jira instances in different sites?

Hi @Rick Hadsall - same idea, would just need to add a separate Jira integration for each Jira instance. each integration you add you specify the URL, issue type, project key, and username/password in order for Opsgenie to create issues through that integration.

 

So you can add multiple jira integrations with different Jira URL/Credentials in order to create issues in multiple jira instances on different sites. 

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