What permissions / role do I need to perform global edits? My account has Admin role attached, but I can't edit another user's full name. I've also tried being an owner, but no luck. Is there a 'root' level or 'domain admin' role I need to perform any task?
I'm not an OpsGenie user, but this page details how to update users.
It does mention:
Updating Other Users
Owners, admins, and users with edit configuration rights can update other users' login e-mails, profile details, and roles.
To update profile details, click the desired user to update. The Profile page of the clicked user opens. Update the login e-mail and profile details the same way as updating your own.
^ And to update the username, it mentions
To update your username, click the Change e-mail button at the end of your Login e-mail (Username).
Write the new desired e-mail address to set as your new login e-mail, and click OK.
So it looks like email is the username rather than full name, which is edited via the profile. Do these options not work for you?
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