What permissions / role do I need to perform global edits? My account has Admin role attached, but I can't edit another user's full name. I've also tried being an owner, but no luck. Is there a 'root' level or 'domain admin' role I need to perform any task?
I'm not an OpsGenie user, but this page details how to update users.
It does mention:
Updating Other Users
Owners, admins, and users with edit configuration rights can update other users' login e-mails, profile details, and roles.
To update profile details, click the desired user to update. The Profile page of the clicked user opens. Update the login e-mail and profile details the same way as updating your own.
^ And to update the username, it mentions
To update your username, click the Change e-mail button at the end of your Login e-mail (Username).
Write the new desired e-mail address to set as your new login e-mail, and click OK.
So it looks like email is the username rather than full name, which is edited via the profile. Do these options not work for you?
Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...
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