It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What permissions are needed to edit a user name?

What permissions / role do I need to perform global edits?  My account has Admin role attached, but I can't edit another user's full name.  I've also tried being an owner, but no luck.  Is there a 'root' level or 'domain admin' role I need to perform any task?

1 answer

1 accepted

1 vote
Answer accepted
Stephen_Wright Fancyface McSparklypants Mar 08, 2020

Hi @Scott_Wright

I'm not an OpsGenie user, but this page details how to update users.

It does mention:

Updating Other Users

Owners, admins, and users with edit configuration rights can update other users' login e-mails, profile details, and roles.

To update profile details, click the desired user to update. The Profile page of the clicked user opens. Update the login e-mail and profile details the same way as updating your own.

^ And to update the username, it mentions

Updating Username

  • To update your username, click the Change e-mail button at the end of your Login e-mail (Username).
  • Write the new desired e-mail address to set as your new login e-mail, and click OK.

So it looks like email is the username rather than full name, which is edited via the profile. Do these options not work for you?

Ste

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

A deep dive on Routing Rules

  Hi there! Folks new to Opsgenie sometimes can get a bit perplexed when setting up their Routing Rules and Escalation Policies. Especially if they’re used to using an excel spreadsheet for sc...

182 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you