What permissions are needed to edit a user name?

Scott Wright March 6, 2020

What permissions / role do I need to perform global edits?  My account has Admin role attached, but I can't edit another user's full name.  I've also tried being an owner, but no luck.  Is there a 'root' level or 'domain admin' role I need to perform any task?

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Stephen Wright _Elabor8_
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March 8, 2020

Hi @Scott Wright

I'm not an OpsGenie user, but this page details how to update users.

It does mention:

Updating Other Users

Owners, admins, and users with edit configuration rights can update other users' login e-mails, profile details, and roles.

To update profile details, click the desired user to update. The Profile page of the clicked user opens. Update the login e-mail and profile details the same way as updating your own.

^ And to update the username, it mentions

Updating Username

  • To update your username, click the Change e-mail button at the end of your Login e-mail (Username).
  • Write the new desired e-mail address to set as your new login e-mail, and click OK.

So it looks like email is the username rather than full name, which is edited via the profile. Do these options not work for you?

Ste

Peter Krootjes September 13, 2021

hi, i am also interested in the answer to this question. i can not change the full name in the edit profile page - it has a greyed out/ not able to access. i can change the other values as address.

https://support.atlassian.com/opsgenie/docs/add-invite-update-and-delete-users/#Updating-Other-Users

here it appears i should be able to change it though. 

any ideas?

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