I am getting the above error prompt when trying to integrate Twilio based incoming call routing with OpsGenie. The Twilio credentials and phone number are correct and verified. Can someone sugg...
Hey, Where should I define what triggers the alerts in Opsgenie For example - If I make a comment or any other change in the Jira ticket (associated with the Opsgenie incident) it triggers the aler...
Hi! I'd interesting in is it a way to get SLA value with Java API in the same format as it shows on SD (included svg icons). I've inspected the SlaInformationService and find out that we can get ge...
HI all, We send a regular e-mail heartbeat to OpsGenie from one of our mailservers, have been for years, no issues. Last night we got the following in our logs: Nov 25 10:00:02 mai...
Hello, I have subscribed with Free plan and see Armenian number voice notification option is not available for my plan. I am curious how much it cost Armenian phone number option for v...
Good Morning, Is there any possible way to raise tickets from OpsGenie directly into our Jira Service Desk project? Ideally i would like to have an alarm in OpsGenie and if needed, we can s...
We are trying to use OpsGenie to manage alerts in our command centre, but I'm having issues with the automatic incident creation. Ideal solution: alert comes in more alerts for the same issue arr...
Hi there, I have an Opsgenie-Eventbridge integration running and am successfully getting alert data flowing through to AWS. The issue I'm having is for some types of alerts (e.g. Close and Acknowled...
I've a situation where we're sending a common alert to multiple teams. And I would like to restrict various actions to the owner team only. Ex: Alert: website-down Owner team: team_sre Al...
Hello, i need help. suddenly i was logout @ opsgenie. i try to login but the messsage bad credentials is comming after login. i tried to get a new password create mail. But no mail is co...
Hello, i need help. suddenly i was logout @ opsgenie. i try to login but the messsage bad credentials is comming after login. i tried to get a new password create mail. But no m...
Hi! How can I parse messages from AWS SNS in JSON format for getting the "attributes.severity" value? I have alert manager with next configuration. Could anyone tell me how OpsGenie parse JSON mess...
Hello, Using my Atlassian account I want to quote the Opsgenie Sandard for 9 users for Portugal Capgemini Entity. I can not see this product on the list, can you please advice? Regards, A...
Hi Experts I am new to the Opsgenie and Jira Service Management. And I am trying the Jira Service Management Integration plugin of Opsgenie. I have succeed to create a JSM issue when Opsgenie new ...
I'm trying to create a case insensitive condition for an incoming rule, but I'm not able to match the condition, this is my case: I'm using the matches operator (regex) and this regex: /.*(b...
Hi We have Service Desk and OpsGenie. When we create an incident in OpsGenie we create a slack channel from the incident in order to allow us to easily "add to incident timeline", any comments or up...
Hi, We are using the following flow: AWS Managed Prometheus connected to AWS SNS (through Alertmanager configuration), and AWS SNS sent an alert to OpsGenie. We have rules in ...
I've created a service and and incident rule for an alert linking to that service. I've noticed that once the incident is created it also creates a second alert. Can we disable this so the same aler...
Hi team, I'm trying to achieve automatic creation of Opsgenie alerts when messages are received on a Slack channel. Any help would be really appreciated here.
I understand that Opsgenie can integrate with ServiceNow, Nagios and Dynatrace via a connector APIs. All 3 application will send confidential data that need to be secured/encrypted in tran...
Hello, time to resolution is exactly displaying the settings I have done, but why the other field is showing me 2 months (even if the ticket was created 5 days ago)? There is a way to show the exac...
I am attempting to use the OpsGenie java client sdk according to: https://docs.opsgenie.com/docs/opsgenie-java-api However, when I include the dependency: com.opsgenie.integration.sdk, version 2.1...
Hello team! We're different polices which we're receiving alerts from AWS cloudwatch service. Those policies are getting information from AWS cloudwatch and Opsgenie creating ...
Hi everyone, I am facing a challenge how to get a datadog alert update a component´s status in Statuspage through Opsgenie. Sorry for the long post, I´ll do my best to describe the issue: &...
i will receive alert on a database restoration everyday at a certain time, i can divert those alerts to opsgenie for tracking, what i am looking for is if a alert not recieved at the said time i want...
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June 20, 2024 11:02 PM PDT |