Create Alert for Specific Reporter

Bill Sklar May 10, 2023

I'm trying to create an OpsGenie alert when a service ticket is created by a specific user (Reporter). However, regardless of whether I use the name of the user or the email address, the alert never fires off. Using other data elements works but I can't figure out how to get the Reporter. I saw some information about regex and was wondering if I needed to do something with that.

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 10, 2023

Hi @Bill Sklar ,

Can you tell me which integration this is for? I think a couple of screenshots of the issue could also be helpful. 

Bill Sklar May 15, 2023

Screenshot 2023-05-11 at 12.52.59 PM.png

 

This is for JSM

John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 16, 2023

Hi @Bill Sklar ,

This worked for me with the following configuration:

2023-05-16_18-20-14.png

The reporter will the first and last name of the user in JSM. You will want to use Equals in the filter unless you are planning to use a regex pattern to match for a group of users. 

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