Does the stakeholder role in opsgenie requires license ?

[L, Priyanka]

Does the stakeholder role in opsgenie requires license ?

[Patricia Francezi · Accepted solution]

Hi @L, Priyanka 

It depends on how you are using Opsgenie. 

If its integrated with Jira Service Management, yes, Stakeholders need to be Jira Service Management licensed.

If you are using Opsgenie license as product, it will fit in this category 

https://www.atlassian.com/licensing/opsgenie#what-is-the-difference-between-the-user-types

So the StakeHolders are free, if you have Opsgenie Enterprise plan. 

I hope this helps

[bhamdan]

Can we discuss this further.  We are an OpsGenie user before Atlassian acquisition.

After acquisition, users were moved to Atlassian Admin.

We also had a standalone JIRA onprem system.  In moving to JIRA Cloud, they had to move users into a single Atlassian Admin enterprise account.  Now I can't add Stakeholders to OpsGenie.  Is it now totally broken for us, and the only way to fix it is for us to license them as full OpsGenie users, even though they only will interact with OpsGenie through an Incident.  Do I have that right?