Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

How does one disable Twilio integration once enabled?

I am working on a proof-of-concept solution for doing incoming call routing in Opsgenie. As a trial, I created an Incoming Call integration and turned on "Use your own Twilio number" and trialed the experience.

I now want to disable "use your own Twilio number" and de-integrate Twilio from Opsgenie. I'd like to try using the built-in Opsgenie call handling solution and see if it meets our needs, since our subscription already includes this, so we may be able to avoid the management and cost of another third-party service.

When I click the toggle to disable "use your own Twilio number", the toggle does not disable. I can't turn this off. I've tried both disabling the toggle on my existing integration, and creating a new integration, but no matter what, the Incoming Call integration now always has "use your own Twilio number" enabled and can't be disabled.

How do I turn this toggle off now?

1 answer

To disable Twilio integration in Jira, you can follow these steps:

  1. Go to Administration > Integrations.
  2. Find the Twilio integration and click on it.
  3. Click on the Disable button.
  4. Click on the Confirm button.

If it still doesn't work, make sure that you are logged in to the correct Jira instance, you have the correct permissions to disable the Twilio integration and try disabling the Twilio integration from a different browser.
I'm sure you must have checked this but, try clearing your browser's cache and cookies, disable all of your extensions and add-ons.

If you are still unable to disable the Twilio integration, you may need to contact Atlassian support for assistance.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events