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How do I give OpsGenie permission to push to an Amazon SNS topic?

Areeba Turabi May 12, 2023

I am following these instructions for getting OpsGenie to publish to an SNS topic: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-outgoing-amazon-sns/.

But I can't figure out how to give OpsGenie permission to do so. There's a step that says:

     To allow users to publish messages to the topic, select Only these AWS users.

But what AWS user should I input?

1 answer

0 votes
Shashwat Khare
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 15, 2023

Hi @Areeba Turabi ,

For permissioning this, you should be adding the AWS user accounts who should have permission to post to the Amazon SNS topic responsible for receiving messages from Opsgenie.

This topic would eventually send these Opsgenie messages to it's subscribers as and when it receives them from Opsgenie.

Here is a document link that explains with examples what kind of message data will be sent to the SNS Topics for different actions:
https://support.atlassian.com/opsgenie/docs/opsgenie-edge-connector-alert-action-data/

Best,
Shashwat

Areeba Turabi May 15, 2023

I understand that I should be adding the AWS user account that should have permission to post to the topic, but which user account is this? I am assuming this account is owned by OpsGenie. I am trying to configure an outbound SNS integration (I want to give OpsGenie permission to publish to the topic).

Shashwat Khare
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 17, 2023

Hey @Areeba Turabi ,

I would need to take a look at your Amazon SNS environment to confirm the user account.

Could you please use the below link to log a support ticket with us for further assistance on this: 
https://support.atlassian.com/contact/#/


Best,
Shashwat

Areeba Turabi May 17, 2023

It is not required to look at my Amazon SNS environment, the principals that require permissions are owned by OpsGenie and are completely independent of the user's AWS account. I was able to get my answer by looking at this template: https://s3-us-west-2.amazonaws.com/opsgeniedownloads/opsgenie-amazon-sns/OpsgenieAmazonSnsTemplate.json. It contains 4 arns that OpsGenie uses to push to SNS. I gave them publish permissions to my SNS topic and it worked.

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Shashwat Khare
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 18, 2023

Hey @Areeba Turabi ,

I'm glad you were able to add the permission and thanks for sharing the solution with us! :) 

Have a great day ahead!

Best,
Shashwat

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