Hi! I'm having an issue with Opsgenie on Android. When an incident happens and an alert is created, my phone starts ringing. This is expected. However, if I acknowledge the alert in the web interf...
Dear OpsGenie community, We would like to ask if it is possible to record calls that are coming in via the ‘call integration'? We’ve looked through the documentation, but were only able to find text...
Dear OpsGenie community, We would like to ask if it is possible to enable the dial menu for specific users in the “incoming call” integration? People outside of the company that call the number shou...
Hi, We have tried the ICC feature in Opsgenie and it works pretty good. We are now looking into saving the video recording for post-morten analyses. Does Opsgenie offer the option ...
Hi, we are creating an Alert in Opsgenie via Alert API, to set the Priority of the Alert correctly you have to Provide P1-5, but we cannot do that. So i've seen on any other Integrations is...
I'm having trouble filtering alerts that use the Slack integration. In this case I would only like alerts containing "This is a test" in their description field to use a Slack integration. Below is t...
We have a number of alerts which take a long time to resolve, and during the time the alerts are open we receive a duplicate alert every 4 hours for the same issue which are deduplicated in OpsGenie....
Hi, I am trying to set our organisation up to send HTTP Requests to our OpsGenie. I have created API Keys and did set things up in Porstman to test this out. Where can I find the base URL to call o...
Urgent Many of our colleagues are having issues in accessing Opsgenie and we are getting a weird error messages from Opsgenie
We are trying to automate our incident response and incident capture work flow. Is it possible to do the following ? 1) Create an Incident in Jira Service Management when an alert is created in ...
I'm working on getting an integration with CloudWatch working. I see a previous alert that was fired off but it's a few months old and I don't have the log entries for this alert. Is there any...
Hi, I am running Opsgenie v3.5.8 on Android 11 (OnePlus 7). The documentation https://support.atlassian.com/opsgenie-android/docs/customize-notification-sounds-on-an-android/ states that I shou...
Hello all! Long time watcher, first time asker(questioner?, requesting help-er?)! I am looking for a way to allow every users (or a dedicated role) within Opsgenie to allow a user to see all avail...
Hello What is the process of creating Incident. Do we just Create JSM ticket in JSM Portal Create Incident in OpsGenie Manually link OpsGenie ticket to JSM ticket Or is there au...
Hi there, I can see the users page but I would like to export the all users to chuck into Excel to be able to filter against the various status (Active, unverified etc). Need to just show this...
I'm working on alerting from Azure to Opsgenie. The severity options on the Azure side map from 0-4 while the Opsgenie priority maps from P1-P5. I tried setting "Priority" in the integration to "Cust...
Since it is reoccurring every month and we need to create tickets to change the PO, it is time consuming and inefficient. I wish it would be as easy as for the other products Atlassian offers, just u...
I want to extract charecter from below string and use in Tag tun-charectertoextract-xxx-"Charetertoextact"-xxx-xxx
I'm working with a Datadog integration (primarily for synthetic monitoring). It is set up and working fine, but something doesn't feel right about the limitations of how we currently have it se...
I'm trying to query the Opsgenie python API based on time range but I don't see any API that supports the action.
Our on-call schedule rotates at midnight. I've been trying to create a notification rule for Schedule Start notifications that only notifies the person on-call on the previous day during business hou...
We see there is a "notify next user (in rotation)" but this isn't quite what we are looking for. For example, say we want the primary rotation to be a senior developer role and the backup rota...
Need help how i get to know who made changes in Teams integraion either deleted it or modify it. Do we have Audit viewer for Opsgenie.
I am getting the above error prompt when trying to integrate Twilio based incoming call routing with OpsGenie. The Twilio credentials and phone number are correct and verified. Can someone sugg...
Hey, Where should I define what triggers the alerts in Opsgenie For example - If I make a comment or any other change in the Jira ticket (associated with the Opsgenie incident) it triggers the aler...
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