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Adding a team as a responder notifies the whole on-call team

Michael June 1, 2023

In opsgenie, when a team is added as a responder, everyone on the on-call schedule is notified. Ideally, I would like opsgenie to notify only the person on call that week. 

I'm unable to figure out what needs to be configured to achieve this, has anyone done something similar? 

 

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 2, 2023

Hi @Michael ,

When you add a team as a responder to an alert, the alert will follow the team's routing rules. So, if the routing rule specifies to route to either a schedule that has an on-call user or an escalation that routes to the on-call user on a given schedule, that would achieve the result you are looking for. 

2023-06-02_13-20-37.png

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Michael June 5, 2023

Hi @John M 

Thank you for the explanation, it makes sense now

 

Cheers 

Michael

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