Opsgenie

please help me, I can't complete the payment. "The card is not allowed to be used in payment process. Please contact to Opsgenie Support."

• cloud
• opsgenie
• pay

Hello! I'm trying to setup SMS notifs on OpsGenie. I could verify my Austrian A1 number without issues, but my Movistar Argentina mobile throws an error, despite the line being valid:   &...

• mobile
• notification
• opsgenie

Hello Everyone, how are you? I'm worker  at brasilian company Lincros. Recently the Atlassian did a update in interface Analytics Opsgenie. I need to do the Download Number of Alerts Det...

• opsgenie

Hi  This is regarding Opsgenie accounts got suspended suddenly. If am trying to add again, again it's suspending. Could you please let me know how to resolve this issue. 

• opsgenie

Hi Everyone, I've noticed that with the recent update to the Reporting Menu, the option to download raw alert data on Alert Analytics seems to have disappeared. This feature was quite crucial for my...

• opsgenie

I am trying to get the "Extra properties" using the Alert API.  How should I construct the params to get all  "Extra properties" associated with alert? I tried "isExtraPropertiesWithKey=true...

• cloud
• extraproperties
• opsgenie

What are the steps for retrieving a voicemail left for the on-call technician from a caller? 

• cloud
• opsgenie

Good morning    We currently have 7 people that are on call on a weekly basis so effectively a 7 week rotation for out of hours. Our finance team has a user account on Opsgenie but the...

• cloud
• opsgenie

I'm trying to better understand the info shown in the Responder States tab of an alert. I will see things like "No Rule" but it doesn't tell me rule for what. I think it's only showing that sta...

• cloud
• opsgenie

So we have two OpsGenie instances. One is linked with our JSM instance. This one is being merged and migrated to JSM and then decommissioned in a few months. We have a separate instance though whic...

• jira-service-management
• opsgenie

I have OpsGenie working with Zendesk to alert when certain alerts come in from our Synology's and other events happen.  But now, we're changing from Zendesk to HaloPSA, and that isn't listed in...

• cloud
• opsgenie

We'd like to set up a default location to export postmortems to in Confluence (eg, a default space & parent page). When setting this up, there should be an option to export all existing postmorte...

• confluence
• opsgenie

I was evaluating OpsGenie as a viable alternative to PagerDuty went through the documentation multiple times but could not find options to perform the following actions: 1. Option to unacknow...

• cloud
• opsgenie
• pagerduty

Hi, I am trying to create a policy that alerts won't be created during 22:00-08:00 unless there are 5 or more alert during a window of 20 minutes. How can I accomplish this? Thanks!

• cloud
• opsgenie

Is there any out-of-the-box method of verifying that all users within a team have configured another contact method than email? I am aware of the central notification templates that allow me to conf...

• cloud
• opsgenie

We have been lately getting Heartbeat failure alerts on all the clusters, which gets resolved on restarting the Alert-manager but don't know the cause why it is happening.

• cloud
• opsgenie

Hi Champs,   A ticket created in JSM: time to first response breaches in 30 min, so wanted to call to the person in the on-call of opsgenie  after 15 min of ticket creation, again want...

• opsgenie

I can see doco about this at https://support.atlassian.com/opsgenie/docs/invite-users-and-manage-their-roles/ However, the screenshots don't match what I see when logging into Opsgenie. I see n...

• opsgenie

...imultaneously","type":"notification","order":0,"enabled":true},{"id":"b0809a2d-f661-42d8-8449-5d3607a23e1c","name":"OPS-62832","type":"notification","order":1,"enabled":false}],"took":0.032,"r...

• opsgenie

I have CloudWatch integrated with Opsgenie to receive the alarms that are generated in CloudWatch in Opsgenie. Then I have a webhook integration so that those alarms reach an external monitoring tool...

• cloud
• opsgenie

Many of our systems currently post alerts to Slack. We got OpsGenie because it has a bi-directional Slack integration, and we were hoping to use it to improve our response rate to these Slack message...

• opsgenie

We would like to use the responders field to notify our SME when assistance is needed on an incident.  We turned off the responder alerting in JSM as it alerts the Assignee, they already know th...

• jira-service-management-cloud
• opsgenie

I intend to using Opsgenie Standard version, i'm curious about the limit # of users x100 in voice notification ?  Is it calculated per month or annually ?

• cloud
• opsgenie

Hi, we have a jira service managemtn site with 10 agent: We need tre Opsgenie user on the same site. Can we have free plan licence?  

• cloud
• opsgenie

Is there a way to add a role across multiple teams for notifications? The Director of Managed Services should be notified if an issue is near its over time period for response. For example, Severity...

• opsgenie