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Create alert when JSM Responders field is changed

Dan W March 21, 2024

We would like to use the responders field to notify our SME when assistance is needed on an incident.  We turned off the responder alerting in JSM as it alerts the Assignee, they already know they have the ticket, they don't want or need an another email/SMS.  How can I alert responders that are not the assignee?

1 answer

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Muhammad Zeeshan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 25, 2024

Hey @Dan W

We do not have that functionality at the moment, however, we do have a Feature suggestion ticket for it that you can track and vote on via: OPSGENIE-45

I would recommend keeping an eye out on our community page for any news about feature updates:
https://community.atlassian.com/t5/Statuspage/ct-p/statuspage

In the below link you can read about our feature implementation policy if you like:
https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html

BR,

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