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Verifying that users have configured sufficient contact methods

Matthias Bach March 25, 2024

Is there any out-of-the-box method of verifying that all users within a team have configured another contact method than email?

I am aware of the central notification templates that allow me to configure notification rules for all users within a specific group. However, while this will show a warning to users that have not configured a specific contact method, it does not seem to provide any possibility for administrators to check for for compliance. And user might never see the warning if they primarily interact via the teams app or other methods.

I'd think that checking if users have configured specific notification methods would be much more fundamental than the notification templates themselves. Am I just missing to look in the right place?

In the end I don't care too much about which alternate notification method users have configured. I'd only need a possibility to provide managers with a list of users that haven't configured anything but email. This is so that we can remind them that they missed that bit in their initial onboarding. We'd really like to avoid only noticing that once an important alert was missed.

1 answer

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 26, 2024

Hi Matthias,

John from Opsgenie support here.

It looks like the only place you can get the user contact methods enabled for each user is the API. It only shows on the GET USER call, so you would need to use a script to loop through that API for each user:

https://docs.opsgenie.com/docs/user-api#get-user

Please let me know if you still have any questions. 

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