how to resolve "The card is not allowed to be used in payment process. Please contact to Opsgenie S"

[idevops]

please help me, I can't complete the payment.

"The card is not allowed to be used in payment process. Please contact to Opsgenie Support."

[idevops]

@Mona Singh hi, I need your support. I can't pay for my Opsgenie subscription right now. Thank you so much

[Dexter de Vera]

Hi @idevops ,

Welcome to the atlassian community,

You can contact atlassian support about it as suggested. I seems there is a problem in atlassian billing and payment.

[idevops]

Yes, @Dexter de Vera ， I tried to submit 2 customer support contacts, but I didn't receive a response. I doubt the timeliness of customer service work, and I hope that there are relevant Atlassian colleagues in the community who will help me confirm it after seeing it