Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Sending email of on-call schedule to finance team

Matt Ruffell April 3, 2024

Good morning 

 

We currently have 7 people that are on call on a weekly basis so effectively a 7 week rotation for out of hours.

Our finance team has a user account on Opsgenie but they are unable to see the full months schedule of the on call as they are not an admin or on the schedule themselves so they can only see who is currently on call this week and next 

Where as due to being an Admin I can see weeks or months in advance 

Is there a way they can see this information without adding them to the schedule or I can have it email them the months schedule, this is so they can arrange payment for the people on call for that month, so send May's schedule on the 1st May so they can arrange payment for the 4/5 people that are on call for that month 

2 answers

0 votes
Rafael Meira
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 2, 2024

Hey @Matt Ruffell 
@Eugenio Onofre thank you for the reply above to Matt.

Opsgenie has a set of roles to make sure only specific users can view or edit sensitive information.

You can read more about the roles on the link below and also about custom roles.

https://support.atlassian.com/opsgenie/docs/learn-user-roles-and-permissions/#Custom-User-Roles:~:text=or%20a%20schedule.-,Custom%20User%20Roles,-You%20can%20customize

0 votes
Eugenio Onofre
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 2, 2024

Hi @Matt Ruffell

I would suggest setting up a report on the Analytics section and have this report being sent by email to the Finance team.

The reports offer you the ability of filtering.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events