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OpsGenie notify a role


Is there a way to add a role across multiple teams for notifications?

The Director of Managed Services should be notified if an issue is near its over time period for response. For example, Severity 1 is a 30 min response time, if the timer gets to 25 min, we want the Director to be notified...but we don't want to have to add them to every team.  There are two reasons for this, we don't want them notified on items that go to "all team users or admins" and if they were to change positions, we don't want to have to touch 20 teams and some 80 escalation points (each team has 4 severities escalations) .

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Brennan Kiely
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 21, 2024

Hi Jonathan,

The best option for this would be to have the Director be its own team with the director user(s). Then, the teams' escalations can be to notify all members of the Director team. If the director changes, then you'd just have to update that one team.

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