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How to get mobile call from opsgenie before JSM tickets SLA ticket breach

Rahul Ingle March 25, 2024

Hi Champs,


A ticket created in JSM:

time to first response breaches in 30 min, so wanted to call to the person in the on-call of opsgenie 

after 15 min of ticket creation,

again want to call after 20 min of ticket creation if it is not ack.

again want ti call after 25 min of ticket creation if it is not ack.


We have tried to implement this requirement with help of atalssian documenets but it did not help much.


Could you please help us on this requirement, it will be very helpful.


Thank you.

1 answer

0 votes
Chris DeGidio
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 26, 2024

Hi Rahul,

Chris here from Opsgenie support. I would recommend reaching out to us in a support ticket at Please forward us the specific alert that is linked to a JSM ticket where it did not proceed to notify based on your defined escalation. We will be happy to check into it :) 

Without exactly seeing the configuration details and alert it is hard to say what is happening. Thanks so much for your understanding.

- Chris 

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