New to Jira Service Desk

I was trying to get started with Jira IT Service Desk and wanted to get started with sample / poc data and was trying to follow the KB article to create a sample data project -  https://con...

• new-to-jsd

Hello, I've discovered that clicking child pages (using children display macro) opens them in new browser tabs instead of the same window. I'd like it to not open new tabs, as I believe that is an a...

• jira-service-desk
• new-to-jsd

Hi Guys, I cannot get JIRA Service Desk to use my custom gmail support account. I tred to use the regular password, and I even created an app password on the gmail account (and used that generated k...

• new-to-jsd

Hi, I've configured an email channel to create requests, the integration works, a new issue is created from the email subject and body.  How do display who sent the email? e.g. the from:joe@exa...

• new-to-jsd

I provide and manage IT support for a community of about 50+ internal customers. I'm using the FREE version, which allows max 3 'Users'. How do I configure JIRA to do the following: - Anonymous abi...

• new-to-jsd

Hi, I wonder if it's possible to search issues related to a specific label(within all issues and independently of their status). For example I search for issues with the label "Template" but get no ...

• new-to-jsd

I'm using python REST document to create a project but I was getting an Internal server error. I didn't find any solution, please help thanks in advance. payload = json.dumps({ "notificationSche...

• cloud
• new-to-jsd
• new-to-jsd-cloud

Hello Atlassian, I need a helping hand in connecting a web application to Jira Service Desk Cloud. The articles being posted or the documentations are quite confusing to me. I would be really grate...

• new-to-jsd

Hello, In the main side menu after opening a JSD Cloud project, I see above Project Settings the Add Shortcut option. What is this? There is no description or link for more  info in the window ...

• cloud
• jira-service-desk-cloud
• new-to-jsd

Hello Community,   I am having an issue with my SLA reports. I have an excel that I use to combine all SLA's, Created vs Resolved, etc. In Jira, I have an SLA and Created vs Resolved for each ...

• jira-server
• jira-service-desk
• jira-service-desk-server
• new-to-jsd

So currently I'm not a JIRA admin, just a project admin. I've done some research on it and I just wanted to know if I can grant agent privileges to a recently added user who has the current role of ...

• grant-permissions
• jira-administration
• new-to-jsd
• permission
• project-admin

I need to add an Alias like participant.  Can I  do?, How can I do?

• cloud
• new-to-jsd
• new-to-jsd-cloud

In the customer portal customers should be able to raise a request and choose to either raise it private or share with their organization. Sometimes a customer (external) wants to share a request on...

• new-to-jsd

Hello, I would like to edit or make new email templates for the notifications sent from JIRA Service Desk to the team. For example the email template for the Issue creation that goes to the assignee....

• email notification
• email template
• jira-service-desk
• new-to-jsd

Within our new Service desk project the role as customer and as service agent had been assigned to me. The Service Desk customer role was only assigned for testing purposes. However now I am able to...

• new-to-jsd

Hi,   I'm setting up a Service Desk Project for a client and using the demo project to test this out. my problem: I can't seem to be able to restrict the users that are automatically added as ...

• new-to-jsd

Hi Community, In the project where I work, we're just starting to use the Jira SD Server. Issues will come from users through two channels: via portal and email. The email must be the main/priority ...

• automation
• email
• jira-service-desk-server
• mail-handler
• new-to-jsd
• +1 more tag...

Hello guys, I am evaluating JIRA Service Desk platform to potentially use it for our support ticketing system with our end-user. Today the ticket number increments for each new ticket. My problem w...

• new-to-jsd

I'm trying to link tickets if they have the same number within their summary fields. I've tried automation for jira and scriptrunner (which I've been running into searchProvider issues when testing i...

• new-to-jsd

I have some questions that need to be addressed urgently. Is there a number I can call? Ihave been asking questions since yesterday, but nobody is replying. Please take this matter urgently.

• new-to-jsd
• new-to-jsd-unknown-hosting-type
• unknown-hosting-type

I  have a custom field in my issues called "Site", which is where our team notes the site that the request impacts.  Each site has several stakeholders, and I would like them to be able to ...

• new-to-jsd

I added a custom field, but I'm still not able to see the field I when creating a new issue. Help?  Add Custom Field-->Text Field (Multi Line)-->Description-->Create  

• new-to-jsd

I'm setting up my JSD project and i'm looking at a way to provide support to multiple organizations from this products. Support is provided for software/hardware products for all these orgs/customers...

• new-to-jsd
• new-to-jsd-server
• server

Hi, I'm trying to set-up the domain verification but I can't find the option in Service Desk Cloud. I've been following: https://confluence.atlassian.com/cloud/verify-a-domain-for-your-organiz...

• dns
• domain-verification
• new-to-jsd

I created a new-gen project on Jira Service Desk. Since only specific users should be able to see the issues, I changed the permission settings to private and configured the customers as agents and t...

• agent
• jira
• new-to-jsd
• next-gen
• permission
• +1 more tag...