Community resources
Community resources
Jira Service Management
-
Featured The wait is over…Assets Data Manager updates with the release of Schema Data Manager Import!
We know what took us so long, right? Following numerous requests and an impressive number of upvotes for a feature we have seen in some time, we have enhanced the Assets Data Manager and launched the...
-
As organizations grow and digital ecosystems become increasingly complex, efficient IT asset management isn’t just beneficial—it’s business-critical. Join us on August 27th for an exclusive panel w...
-
Hi Community 👋 We’re excited to introduce all-new enhancements to Change Calendar in Jira Service Management! Change Calendar helps change management users track, and plan their change issues acro...
-
Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
-
...ou orchestrate end-to-end workflows across teams and products, moving beyond single-task automation to true business process automation. Let’s look at some of these new capabilities : Branch a...
- Article
- automation
- aws
- azure
- entra-id
- gcp
- +13 more tags...
-
Featured Unlocking new capabilities for Playbooks in Jira Service Management: JQL Filters, Drafts, and more!
Hi Community! 👋 We’re excited to announce key enhancements for Playbooks in Jira Service Management! Earlier this year, we introduced Playbooks for Jira Service Management Cloud Premium and Ent...
-
Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). Update: 24th July, 2025 We will be releasing an additional...
-
*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
-
We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
-
Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
-
Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
-
Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
-
Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
-
Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
-
Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
-
UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
-
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
-
How I can generate Jira SD tickets report by custom date like 01-Jan-2025 to 31-Aug-2025 Including all support departments. Please let me know the proper steps to generate this report.
-
Is there a way to block or auto remove certain emails if they are in the reporter field? For emails created by tickets there at times distribution list or the portal email are in the To line...
-
Hi, Someone can confirm the procedure to update jira service managment in cluster mode please ? Thank you
-
Hello All, I will join team'25 from Turkey. We are a software company providing services both messaging, digital, VAS to the operators all around the world and I'm responsible for customer services ...
-
I cannot see my projects, what happened?
-
Hello, we receive work items from our customers via the Help Center and then we see the work items in our view. Is it possible to receive an email notification when a ticket with high priority lands ...
-
Hello, in our work items below, we have the option to create canned responses or add responses. There are also “shared” responses, i.e., responses that everyone can use. Is there an interface in the ...
-
How do I approve Jira Cloud for Outlook (Offical) Add-in when there is no app like that? Since some time ago, Jira Cloud for Outlook (Offical) add-in within Outlook does not work as it used to. It n...
-
Due to reporting limitations, I need fields to hold the Monday of the week the issue was created and another for when the issue is set to Done. When I googled, I found something about using ...
-
As far as I understand would not be possible to create a new work category outside from pre-existing ones and can only enable these. Would like to double check if this is the case as not creation ...
-
Hi Community, We're facing a issue in our Jira Service Management Data Center project where customers added as "Request Participants" cannot view the tickets they are added to. I've already checked...
-
I’m working on a JSM automation that should send a single email to approvers if they have multiple tickets assigned. The setup involves 10 custom fields and 10 statuses in the JQL. The automation sh...
-
Hello guys, is anyone else bothered by the fact that if you reply to a ticket from email, inline images are being edited and usually in a way, they became unreadable unles clicked on? Inline im...
-
We are using a custom field (Paragraph or Text type) to store one or more recipient email addresses for automation-triggered notifications. The automation's "Send Email" action works perfectly when ...
-
Hi, I would like to check if there is a way to undo the cancellation of my Jira Service Management subscription. I tried following the steps provided through the Undo Cancellation button, but the ...
-
How can I restrict the comment for the reporter when the ticket resolved without using automation? this property block all comment jira.permission.comment.user.denied.
-
How to fix the error uploading attachent some of our forms are unable to upload attachments. However, based on our checking, we are able to upload attachments in other request types or forms
-
Although all jobs in Jenkins are running, the work on the Jira Service Management side is not progressing. What could be the reason?
-
Im looking for white papers on how to integrate Jira service management (help desk) into Azure AD?
-
I have "Countries" field that I want to fill based on the reporters group, either when work item is created or the value for reporter has changed and I have to do it with ScriptRunner due to the amou...
-
Hello. I went to make updates and noticed the Premium wording. Does this mean I cannot make any updates until I get premium? Thank you.
-
Working on an integration with Zabbix 7 LTS so it can create tickets in JSM via the API when certain alerts are triggered. I am using the included JSM media type in Zabbix. Currently the Zabbix trig...
-
En nuestro sitio Jira Service Management (plan Free) de Jira Cloud, un miembro del equipo eliminó tickets por error. Quiero confirmar si realmente fueron eliminados o si hay forma de revisarlos en ...
-
Introduction Migrating from a legacy ITSM platform to Jira Service Management (JSM) is more than a technical upgrade, it's a strategic shift toward agility, collaboration, and cost-efficiency. Whet...
-
Hallo Möchte gerne aus allen TAsks meines Projektes verschieden Reports/Berichte mit grafischer Darstellung erstellen. Analog zu der Grafik zum ISMS-Board. Leider geht es nicht mit dem Report-Tool v...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 13 | |
| 11 | |
| 10 | |
| 8 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 10m ago | ||
| 11m ago | ||
| an hour ago | ||
| 4 hours ago | ||
| yesterday |