New to Jira Service Desk

I am trying to create a field that I can display in all jira service desk projects. Similar to the fields generated by jira service desk

• new-to-jsd

So my manager and myself are the only ones currently running as administrators on the new service desk that he created, Ive just been introduced very recently so my knowledge is limited. He got a he...

• demo
• new-to-jsd

Hello, I create a project in service desk and when a customer sends requests all the team receives a mail. Same for the exchange of anwsers. My question is : how to send theses mails to all the cus...

• new-to-jsd

Facing Connection time out exception while integrating Jira Cloud with katalon studio.  Note : I have configured proxy into the tool also I am using API key for authentication.

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• cloud
• new-to-jsd
• new-to-jsd-cloud

Our team has been running Jira Software in Kubernetes for almost a year now just fine. We are now trying the Jira Service Desk Trial License but we're having problems integrating it with Jira Softwar...

• new-to-jsd

How do I turn this off?  I do not need all issue updates to be emailed to all admins.  The fact it is "internal" means it should only be for the assignee.

• new-to-jsd

We are looking to have 2 external users work on a project with our internal team. What's the best way to invite the 2 external agents so that they only see the 1 project and not the rest of our servi...

• new-to-jsd

Hello, When a Agent/user raises an incident via Portal or Service Desk to another team(project), they cannot see that incident or search for it. How can this be done without giving access to that a...

• new-to-jsd
• portal
• requests
• search

Hi,  Happy new year ! I want to use Jira service desk for customer relationship but i have two issues. I create Organization and add customers to these one When a customer create a new reques...

• new-to-jsd

Hi :)  I'm still new in JIRA and have one question I can't resolved.  Example: I have project KSD and K3D. I create epic in KSD project and linked issues Story (KSD) and Bug (K3D). My go...

• new-to-jsd
• new-to-jsd-unknown-hosting-type
• unknown-hosting-type

Apologies new to Jira, but can not find an answer for next gen projects (can find for classic). How do i reorganise the order of my request types? I have change at the top, so it appears at the top ...

• new-to-jsd

I have site access set to accept from any domain which should be letting them create tickets without invitation. Am I overlooking something?

• new-to-jsd

Is there anyway I can see who the last person to update a ticket was from a queue? We have all our tickets in a queue, I can see when they were last updated, but not who did it. Is this possible?

• cloud
• new-to-jsd
• new-to-jsd-cloud

Hello, I wanted to know if it was possible to remove the "jira@terresdecuisine.atlassian.net" from the ticket tools. Exemple: A user call me or write me a mail at the address we create for assistan...

• new-to-jsd
• new-to-jsd-unknown-hosting-type
• unknown-hosting-type

Hello, I tested out the Next-Gen service desk for a few months, and now my team wants to connect the service desk to real projects which means creating a new JSD project on the correct domain. We ha...

• new-to-jsd

I have been doing a lot of alterations with an SLA, and have finally gone back to the SLA the way it originally was.  It was working well when I first created the SLA, but now the indexing error...

• new-to-jsd

Does Jira Service Desk have a summary view? In "classic" Jira, the summary view was accessed like this:  http://<your-jira-url>/projects/<projectkey>/summary I don't see anything s...

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We recently switched models of our project to better handle the customer portal and have users request certain features. Every quarter all the closed tickets need to be added into a release. From the...

• new-to-jsd

I am implementing new workflow with my company and one of the statuses is an Approval step.  I have the value currently as approvers which pulls from whomever was set as the approval when the is...

• approval
• new-to-jsd
• workflow

Issue:  All other request types I need to know who submitted the request, but I have one request that I would like for the submission be anonymous.  The reason for this feature is to g...

• new-to-jsd

Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests o...

• cloud
• jira
• jira-cloud
• jira-core-cloud
• new-to-jsd

Hello, My company want to use this application for ticket management. And actually i almost finish but i just don't understand something in the notification email system. I want to use 3 email m...

• new-to-jsd

Before CAB is set up and approvers are chosen, do all change approvers need licenses or can they be regular users?

• cloud
• new-to-jsd

I am trying to administer our JSD Cloud implementation.  There are users who have access to our Jira Software instance and I have added the role Service Desk Team to a subset of those users.&nbs...

• new-to-jsd

how can we filter the users in the system approver field created by jira service desk know that in this field does not have a user filtering configuration like the user fields created by ourselves

• new-to-jsd