Community resources
Community resources
Community resources
Jira Service Management
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Hi folks, We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here TLDR, click on the date to ...
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Featured New Jira Service Management settings toggle: Set default behaviour for transition screen comments
This page is a follow-up to this previous Community Post (Changes to transition screen comment behaviour in Jira Service Management). We have just shipped a new product settings toggle that lets yo...
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*Signups for the EAP are closed now. Thank you for the interest. We are in the process of enabling the EAP for all signed up customers. ---- Hi everyone! We’re excited to announc...
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We're excited to introduce our new Jira Service Management Cloud Learning Collection, specifically tailored for customers migrating to Cloud. This centralized resource covers essential topics, includ...
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Hi everyone, We’ve rolled out a lot of new features over the last year , with one of the key areas being giving our customers much more flexibility when using Forms in Automation - both during i...
- Article
- automation
- forms
- hr
- hrsm
- jira-automation
- +5 more tags...
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Hello Atlassian Community, We are thrilled to announce another exciting update designed to enhance the visibility of asset data across various touchpoints within the Atlassian system of work. 📢 ...
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Featured Interview with an Expert: Why Scott Checkoway Took Enterprise Service Management to the Cloud
…and what we can learn from it. The Backstory When Scott Checkoway joined DentalXChange as CIO, he found a talented team spending too much of their time maintaining decade-old, on-prem...
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Hello Atlassian Community! I’m excited to share an important update about the next step in our journey to unlock more customization capabilities in the JSM Help Center. We have separated the Help...
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Featured 🔔 New Opsgenie migration group
Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...
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Hi everyone 👋 My name is April, I'm a product manager working on Atlassian Teams. I'm excited to announce that we're publicly releasing our new Team configuration called Managed Teams&n...
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UPDATE 1st July, 2025 We have introduced a toggle in "Product settings" where you can set the default comment behaviour for transition screens. See more info in this update. ...
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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We have integrated Jira and Microsoft Teams internally, where our company are heavily reliant on linking Team's channel conversations/posts to Jira work items. Some of our staff are having iss...
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Hello, Can someone explain what happens when due date is set or not set in a SLA? Please take a look at the screenshot in the "Pause counting time during..." option or the "Finish counting t...
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We are moving a certain request type to another system. We would still like users to be able to use Jira to get redirected there in case they go through the existing process. Has anyone found a wa...
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With the new navigation pane on the left, when I'd like to go back to my Dashboard I must select Starred, then the Dashboard that appears. Is there any way to have that Dashboard appear in the naviga...
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When we create an automation that uses the action component "Log output to playbook" we get errors when the automation is triggered outside a playbook. Is there a way to test the source of the trigge...
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Hi, I have a group with the Collaborators role in Jira Service Management, and they seem to have an odd problem. If they get a link to an issue, they are sent to the Jira front page instead of the ...
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We’re exploring the most efficient way to manage consumables—items like mice, keyboards, dongles, and cables—in Jira Assets. Our key requirements are: No individual object for every single item C...
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We have a customer portal, so the Help Center is active for our internal colleagues. If they create a work item from the Help Center and I comment on it, they do not receive any notifications. They o...
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This automation in JSM creating the object in Assets. I need to get the key for the created asset and update the JSM ticket with that key. Read I should be able to use createdObjects or c...
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Where to find how to edit fields on the portal form? So complicated interface. Bad( I need it urgent. Can`'t find. And how to clone the task from one project to onother and save all fields?
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Hello, I’m writing to request assistance with a user access issue on Jira. A user named Adrien Le Divénah has been added to the project Demande N2, and he appears correctly in the project settings....
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I want to retrieve the linked work items of an alert using smart values for automation purposes. However, I was unable to get them using {{alert.linked work item}}. Could you please tell me the cor...
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I have the resolution screen on a service request, and I want to have the Canned Responses and the option to upload images, but these options are not showing. Can you help? In the Activity section, t...
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Currently, we have configured the Sync feature to automatically close related alerts when an incident issue is closed. With this setup, alerts created for responders are closed properly. Howe...
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I am using data centre Jira and when I view my roadmap, I want the dates on the right of the screen to show as sprints as this is much easier to understand where items are scheduled overall in a quar...
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Hello, When a user opens a ticket, he should be asked to fill a mandatory field related to the country of the site which has encountered the issue. Then beased on this field, the ticket should be a...
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I'd like to create a new team containing people who would like to shadow our live on-call process. How can I add this team to the escalation policies of live teams, such that all alerts to a live tea...
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My client project uses JSM for managing incidents / changes etc. And as part of streamlining the process, we would like to implement KANBAN board for workflow control & further a governance in pl...
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Hello everyone, I’ve set up a project in the Facility area. Currently, users can see the “Operation” entry in the left-hand sidebar. Is there a way to hide this entry using permissions or make ...
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I would like to add another calendar to a jira project using different JQL query/criteria to the existing one.
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Hello, We use an Outlook mail account managed by another organization, where suspicious messages get caught in quarantaine (spam) and you get a mail notifying, with the option to release the mail. W...
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Using the automation rules in JSM to have Rovo summarize the content of a task and then setting that response as the page content for creating a Confluence page results in the generated Confluence co...
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Looking for a product that allows customer to see which assets are assigned to them, and then select the asset and then update the asset directly. Does anyone know of any product that will allow this?
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Need to initialize the field "Responders" with the name of a specfic team , when the activity is created
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We would like to trial this and role out use of AI and jira agents
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