Cross posting:
https://community.atlassian.com/forums/Jira-questions/Cannot-open-tickets/qaq-p/3287239
Looks like an issue on Atlassian's end.
Same thing happening here.
edit:
https://jira-software.status.atlassian.com/incidents/kvpmkndcdfyk
Hi @Ксения ,
This is the Atlassian community, mainly composed by people that are not part of Atlassian staff, we don't have access to your site neither to audit logs.
I suggest to reach the official support: https://support.atlassian.com/contact#/
Hope it helps
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