When I look up hierarchies for Jira, it is regarding epics/stories/tasks. Is there an organization hierarchical level? Example, Parent Company and Child Company? https://confluence.atlassian.com/con...
Hi All, We are using rest/servicedeskapi/request API to create JIRA ticket. Now while creating the ticket by default issue creating as Incident, but we want it should create default as Problem in J...
Hi all, is there a way to force the customer to fill the Service Management form in a given order. Like: the second field is only selectabel after the first one is selected, aso? Thanks in advance...
A lot of email requests are rejected according to the log and the reason given is 'Bulk mail'. We need to receive every single email that comers to that address - how we can ensure that Jira does no...
Gostaria de adicionar pontos de historia na visualização de subtarefas, como visto na historia já mostra e esta correto, tentei alterar a tela mas não consegui identificar onde é que eu altero a part...
Hi, I've created a linked service from our data factory through to jira as we want to download the jira tickets into the warehouse and do some reporting on them. I can see the jira objects however p...
Team...once you have created and subscribe to filter that runs each month..once you share it ..does it email the filter to those you have share with? Please advise
Hi I am trying to prevent customers from being added manually as approvers to projects that they are not even customers on ? We have multiple projects which are security sensitive , when you creat...
I've had it reported and demonstrated to me that for a specific user, when assigning a ticket to that user, the ticket does not disappear from the Unassigned queue. If we assign the same ticket to an...
I try to create simple workflow with approval which is not working. Idea is the following: 1. User create request and select requested databases (custom field) from select list. If in the l...
Hi, In the past , the workflow status changed every time an answer was saved. When we answer a client now and save the answer (and refresh the page) the status does not change anymore. I am ...
Dear Community, can you please help me, if we can have notification option in customer Help center portal along with mail alert, I want if customer raise 1 ticket, and customer is on help center por...
how to full fill all these conditions?
I am using Free version about Jira Service Management. that is , 3 agent. However I am preparing to upgrade 50 agent. But it is very hard to find how much it cost Please teach me ...
I've configured email integration in Opsgenie. If I manually send an email, an alert is created as expected, however if I create a forwarding rule in Outlook for a specific email, the forwarded...
When navigating to this page: https://dealercell.atlassian.net/servicedesk/customer/portal/5/group/6create/71 the user receives this gateway timeout message:
Is it possible to use database resouces in the jira service mangement cloud?
I have modified the workflow for all types. Some of my older issues will not allow me to use the transitions I have defined, but rather are giving me only the options from previous versions of the w...
Hi I’m trying to create a automation rule that automatically assign the organization name by the reporter domain when a customer creates a ticket, but I think my jira automation is missing something...
Hi. I'm pretty new at this workflow stuff, so apologies for the noob question. I've got a status WAITING FOR ASSIGNMENT and a transition called ASSIGN TO that moves to the status WAITIN...
For analysis purposes, we are generating several custom html-reports according to the issues. So now we want to show the rendered HTML content within the comments or the descriptions. How...
Hello everyone. How can I change my sender's name to a generic name for all email notifications?
We are a small company that want to start a service/support desk. If we provide the link to our service desk, and a customer uses it to open an issue, will that customer be able to see our other jira...
We have purchased Jira Service Management Cloud and wanted to know what training is available. Cheers and thanks, Diego
¿Cómo se podría autollenar la información repetitiva en una solicitud o requerimiento? Para ejemplificar se puede considerar algo como la imagen En el caso de resumen y descripción para que sol...
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