Jira Service Management

Hi,  I have set up an automation for sending a web request (with the web request action) to a jira data center system. While the service desk is public and accessible via SOAP/Postman....I get ...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud
• request
• +1 more tag...

Hi,  Sometimes we receive Support Requests, and we can't differenciate if the request was sent directly to us, or we're just in CC (in the original E-Mail). How do I add this into the view of t...

• cloud
• jira-service-management
• jira-service-management-cloud

In the Jira service management portal, I have a custom field and based on the selection of this custom field, I wish to display the choices related to the previous selection in another custom field. ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I want to create reports, based on the tracked time within JIRA Service Management. Eg. How many issues have no tracked time, how many issues have more tracked time than estimates, how much ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! On Customer Portal we have checkbox "Notify Me" I need a way to remove this checkbox for another user. For example, by automation. Any ideas?

• jira-service-management
• jira-service-management-server
• server

HI ALL, I am searched to create JQL to search for incidnets with closed/resolved linked changes for example. Any Ideas BR,

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Can we use Jira Service Management for enabling, tracking and managing Change Requests from Clients, in a Software Development environment?

• cloud
• jira-service-management
• jira-service-management-cloud

How to remove or hide the personal access token option jira service management in requester profile page. 

• jira-service-management
• jira-service-management-server
• server

Hello dear community, we want to offer for our customers in the service desk that they can see all their placed tickets. Unfortunately, this is only possible if the ticket creator adds all participa...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to understand what is work log and approval in Jira Service Project. What is Customer permission? How to manage customer permissions?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   I have a customer, that has created 2 objects: 1. Employee registration of equipment, with this attribute:     2. Secondly the object for the hardware: Now, the us...

• cloud
• jira-service-management
• jira-service-management-cloud

First, we created JIRA users manually. These have also already created many tickets. Now the server is in our domain and we have imported all NT accounts. Some users now have two accounts! One NT a...

• jira-service-management
• jira-service-management-server
• server

Hi,   scanario: customer will send email from hies application(Ex. Codeless Platform )on our Default support jira ID. Issue must be get create once we received email from customer.  &nbs...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

We're currently syncing user attributes from Azure AD to user's Atlassian profiles. The next step to make this useful is to be able to use JQL to setup automation based on AD listed manager and repor...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi experts, We are planning to use JSM to support our 90 cusotmers. From my understanding JSM doesn't provide a scheduled PDF report for each customers. Is there any plug-in can recomment to fulfill...

• cloud
• jira-service-management
• jira-service-management-cloud
• report

What Issue Types comes with (JSM) Project Templates? I am looking for a Project Template with the following Issue Types (Change Request, Support, New Feature, Task, Sub-task and Bug)?  There ap...

• cloud
• jira-service-management
• jira-service-management-cloud

I would like to add a new type of change management to my process.   is that possible on Jira Service Management?

• change-management
• cloud
• jira-service-management
• jira-service-management-cloud

When adding Access Management for Jira - Okta, Azure AD, Google SSO from Multiplier and marketplace.atlassian.com...  It starts installing  - says we hit a snag and repeatedly ask...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi Here, In my Jira instance due to legacy automation we have configured for auto resolving of issues after 3 days of waiting for customer, many of issues are left with no resolution. Using the scr...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• resolution
• script
• +1 more tag...

Hi Here, I would like to update multiple workflows with the same postfunction. Is there any easy way to achieve instead of multiple attempts? FYI this requirement is JSM cloud.. Thanks,

• cloud
• jira-service-management
• jira-service-management-cloud
• post-function
• workflow

Qué diferencia hay entre Clientes, personas y Usuarios?   

• cloud
• jira-service-management
• jira-service-management-cloud

Olá, boa tarde. Recebo o chamados de clientes por meio de um e-mail atrelado ao Jira, o  cliente manda para: xxxx@gmail.com e automaticamente o Jira abre o chamado. Porém se o cliente envia o e-...

• cloud
• jira-service-management
• jira-service-management-cloud

Me ayudan? Gracias!

• cloud
• jira-service-management
• jira-service-management-cloud

Veo que el campo viene por default y necesito minimizar la cantidad de opciones x Baja, Normal, Urgente, desde donde lo puedo hacer? No es como el resto de los campos que se pueden editar.   G...

• cloud
• jira-service-management
• jira-service-management-cloud

Will implementing the email to ticket solution require a separate license? The link I found appear to require JIRA Service Management which from my reading seems to be another Atlassian product. Anyo...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud