Our company have any projects like support, sys-admins and other. How can i grant permissions to an employee for editing issue type scheme so that parameters such as fields and screens can ...
First time asking here in the community. I just want to understand how the SLA works. When a ticket has been breached while assigned to person A, and was then resolved but not yet close, then the t...
How can i put the boton "Attach" into the view issue service management as agent ?
Hello, when creating a service request ticket And not specifying the type as in the following image SLA is not displayed. Is there any way that it is displayed despite not choosing a ser...
Hello, I would like to know if there is the possibility of placing affected services as a mandatory field since that option is not shown as in other fields.
Hello, i would like to know if i can have a set of users on standard license and another set of users on Premium?
Hi, In the Jira service desk, how can give access to all projects in one action? I have multiple projects, when I create a user and assigned it to the jira-administrator group, it cant view ...
I would like to know if Atlassian offers an option to encrypt my Jira data with my own encryption keys? Thanks
Hello. How do I change the sender name of an email notification when the agent add a comment to a request? When I test sending notifications to a client, I receive notification email to my personal...
How to enable and view the dashboards in the customer portal login?
Hi, I am looking for a way to move/export/import customers (and their organization) to a new project. We nee to migrate from one service project to another in order to allow opsgenie bi-dire...
We're currently using Insights to present dropdowns in a Request form. We have scriptrunner, so that is also an option. In the drop downs we have 2 lists, and a summary. Basically, ...
Recently when testing my workflows by creating new issues I have noticed that when I create the issue it does not show up in the right queue. Every time I click the "Create" button and associate an i...
Our upper management team has asked for a couple reports and I need some guidance. Backlog Progress They are wanting to make sure a specific team is making progress on backlog items. ...
I'm looking to add other reasons for closing a ticket. The out of the box options are the current choices: I am looking to add more to that resolution list. I found a few solutions from ...
Within an Epic there are multiple stories. Some of the stories are Status=Done and some are various other in progress statuses. There is a FILTER option "Hide done" and it works great to ...
In the following article: https://docs.thinktilt.com/proforma/Using-JQL-to-Find-Issues-that-have-Forms.1559265663.html, the team indicates that there is an option in Cloud instances using ProForma to...
Hello, I use organization and customer emails to track where all issues are coming from. I have one customer which I added but the name of the individual at the organization has changed by the email...
Hi all, I have an extrange error when the issue is sending. "Is missed the security token or is not valid. Try to update the web page" Is the first time that I have seen this error in all ...
We aren't currently using the newly included Insight in Jira Service Management - how do we completely disable the plugin so we aren't using resources for it. Trying to figure out the same thing for ...
We use the Change issue type in JSM, but noticed that the items marked as Completed are still showing up on the Open Request view for customers in the portal. The Completed status is set to the Done ...
hello Some of our customers and users can't use service desk through port 8443. I need step by step or explicit tutorial for change it.
I'd like to add a column or field to a ticket that will highlight when a change has been made to a ticket. Changes could be a comment, custom field change, status change, etc... Any change made to a ...
HI I'm using api 3 to search issues in jira https://xxxxxxx.atlassian.net/rest/api/3/search?jql=updated%3h=-5h&project=xyz Response is more than 1 page ... how do i navigate to page 2? ...
I am used to developing apps and scripts for the server version of Jira/Confluence, where it is very easy to just start a local instance to test or even have a copy of a production system running at ...
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